Need extra help installing your Ooma Hub or Telo system? Let us know.
#31306 by hutbay
Thu Nov 05, 2009 6:56 am
I have the same problem (firefox), that under add-in there is nothing. But you can access the porting process under:

Account > Services > Then click on Subscribe > Then click on the number port link on the 2nd bullet point. Additionally, you can port number if you follow this link: https://my.ooma.com/products/addons_details/port
Last edited by hutbay on Thu Nov 05, 2009 7:03 am, edited 1 time in total.
#31308 by Groundhound
Thu Nov 05, 2009 7:00 am
jdpudge wrote:IE8 at home... IE6 here at work. Same results.

I'm able to see the Add-Ons page just fine in IE8. I'm not surprised that IE6 is a problem, since it is obsolete, non-standards compliant, and most web developers don't code to support IE6 anymore. I know that at work you probably can't change browsers, but when you get home you might try Firefox: http://www.mozilla.com/en-US/firefox/personal.html
#31338 by jdpudge
Thu Nov 05, 2009 10:19 am
hutbay wrote:I have the same problem (firefox), that under add-in there is nothing. But you can access the porting process under:

Account > Services > Then click on Subscribe > Then click on the number port link on the 2nd bullet point. Additionally, you can port number if you follow this link: https://my.ooma.com/products/addons_details/port


Don't know whether this had an impact, or it was just a coincidence... but home & voicemail work fine now after I selected that link (so if anyone is still in the same boat I was in... give it a try as a possible workaround). I've been able to add Premier for a year and get most of the way through ordering the handsets and porting my number.

Now I'm stuck on the shipping page for add-ons (with "error on page"). I can definitely see that being an IE6 thing, so I'll try again when I get home (I have FF and Safari as well - somethings bound to work). Either way, I think I saw another topic with someone stuck at this point, so I'll research that one.

Thanks to all for the assistance!

Who is online

Users browsing this forum: No registered users and 13 guests