Re: 2 seperate lines
Posted: Wed Nov 04, 2009 9:30 am
I called customer support and it works now. But this is UNREAL - she said that I had the correct serial number, but that I didn't capitalize the letters! So she changed it by capitalizing them and now it works!murphy wrote:Call customer support and ask them to verify that the serial number that they see for your scout is the same as the one on the label of your scout.
Ok just to satisfy my curiousity, I went back and checked the serial number of the scout as it now exists in my.ooma.com and guess what - it's different than the one printed on the back! But the letter that is there is a capital letter.