Need extra help installing your Ooma Hub or Telo system? Let us know.
#27956 by ebrand
Tue Oct 20, 2009 8:26 pm
My setup: Inet -> Cable Modem -> Ooma Hub -> Router/Hub -> WAP . . . . Laptop

I tried a factory reset on my Ooma hub but still cannot access its setup page (http://setup.ooma.com) via a computer on the wireless network or one on the wired network. I also tried the following setup:

Inet -> Cable Modem -> Ooma Hub -> PC (connected to the Ooma Hub's "Home" port)

and (after resetting all hardware involved) I still could not access the Hub's setup. I'm afraid that in the above configuration (the first configuration above) the Ooma Hub is acting as my DHCP server and not my Router.

Any insight as to what I'm doing wrong here?

Thanks in advance,
Eric
#27958 by Groundhound
Tue Oct 20, 2009 8:41 pm
ebrand wrote:My setup: Inet -> Cable Modem -> Ooma Hub -> Router/Hub -> WAP . . . . Laptop

I tried a factory reset on my Ooma hub but still cannot access its setup page (http://setup.ooma.com) via a computer on the wireless network or one on the wired network. I also tried the following setup:

Inet -> Cable Modem -> Ooma Hub -> PC (connected to the Ooma Hub's "Home" port)

and (after resetting all hardware involved) I still could not access the Hub's setup. I'm afraid that in the above configuration (the first configuration above) the Ooma Hub is acting as my DHCP server and not my Router.

Any insight as to what I'm doing wrong here?

Thanks in advance,
Eric

In your first configuration, can you access the Internet? What WAN IP does your router report? Is the Ooma tab blue?
#27962 by southsound
Tue Oct 20, 2009 8:52 pm
Try using the setup pages IP address: http://172.27.35.1

I cannot reach setup using setup.ooma.com - but I believe it is because I use openDNS. You may have a similar issue. Let us know if it works. :cool:
#27966 by ebrand
Tue Oct 20, 2009 9:14 pm
Groundhound: yes the Hub light is blue, Internet and Ooma phone is working. I'm just experiencing some IP weirdness internally and needed to connect to the setup pages...

southsound: accessing the Ooma Hub via the IP address worked great, thanks!

Thanks for the quick replies!
- Eric
#27967 by Groundhound
Tue Oct 20, 2009 9:21 pm
I'd forgotten about the openDNS issue! I was using openDNS (am not at present) and got around the issue by adding the IP and address to my Hosts file. Just a convenience thing, so you don't have to remember the IP.
#89393 by stgeorge
Thu Nov 10, 2011 5:57 am
My setup- Inet> Cable Modem (via DHCP)> Router (via DHCP)> Ooma Hub (via Static IP setup).

My Ooma fires up and turns blue, but I cannot connect to it either by going directly to the IP address that I've specified in the network settings of the Ooma Hub or by going to http://setup.ooma.com

Before you ask, yes, my Ooma Hub network settings are set to static ip, the ip address is manually entered along with the subnet and the router (gateway).

Why am I trying to setup my LAN in this manner you ask? Because I haven't figured out a way to keep my dyndns.org account updated from the Ooma Hub- that is, if I have the hub between the modem and the router, Ooma sees the modem's ip address, but it won't update dyndns.org. It will hand my router either a static or dynamic ip address, but I'll never be able to get to it from outside my LAN.

Thanks for your thoughts on this issue.
#89394 by murphy
Thu Nov 10, 2011 6:03 am
You have to connect a computer to the Home port of the hub to get to it's setup page.

Disable the dyndns client in your router and run the client software that they provide.
I have yet to find a router that implements the dyndns protocol correctly.
They send the WAN IP address of the router instead of asking dyndns's server what their external IP address is.
#89395 by stgeorge
Thu Nov 10, 2011 6:14 am
That's good to know about the home port! I appreciate it.

I think I'll leave it as-is for now, running the dyndns updater from my router because it has worked flawlessly for me.

Separately, I notice in your signature that you have both a hub and a telo- can you tell me (more effectively than their website) what the true difference between these two devices actually is?

Thanks
#89398 by murphy
Thu Nov 10, 2011 7:25 am
stgeorge wrote:That's good to know about the home port! I appreciate it.

I think I'll leave it as-is for now, running the dyndns updater from my router because it has worked flawlessly for me.

Separately, I notice in your signature that you have both a hub and a telo- can you tell me (more effectively than their website) what the true difference between these two devices actually is?

Thanks


https://www.ooma.com/products/ooma-telo/compare
#89403 by stgeorge
Thu Nov 10, 2011 10:16 am
Also, do you know what the minmum isp upload speed needs to be for an ooma hub sitting downstream of a router? My isp speedtest is currently indicating +/- 4mbps

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