Validating your Activation Code

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OldPete
Posts: 4
Joined: Fri Oct 16, 2009 4:46 am

Validating your Activation Code

Post by OldPete » Fri Oct 16, 2009 4:49 am

Hi,

I am trying to install my ooma for the first time (original hub). And I am on the activation page -- when I type in my activation code all I get is the "black swirl" to show it is activating, and nothing else happens. I have turned off all my firewalls, and tried everything else. Nothing seems to work.

Tech support is closed.

Any ideas?

Thanks,
Pete

Windows Vista is the OS

OldPete
Posts: 4
Joined: Fri Oct 16, 2009 4:46 am

Re: Validating your Activation Code

Post by OldPete » Fri Oct 16, 2009 4:55 am

P.S. Yes, I know the difference between a "B" and an "8". ;)

daet
Posts: 359
Joined: Sat Apr 11, 2009 5:21 am
Location: Metairie, LA

Re: Validating your Activation Code

Post by daet » Fri Oct 16, 2009 4:55 am

OldPete wrote:I am trying to install my ooma for the first time (original hub). And I am on the activation page -- when I type in my activation code all I get is the "black swirl" to show it is activating, and nothing else happens. I have turned off all my firewalls, and tried everything else. Nothing seems to work.
Out of curiosity, where did you buy your hub from? Was it a store return, or purchased from eBay? There have been problems with activating some of these.

DG
Ooma customer since April 2009
Ooma equipment: Hub ; Telo + 4 handsets
Ooma service: Annual Premier subscription

OldPete
Posts: 4
Joined: Fri Oct 16, 2009 4:46 am

Re: Validating your Activation Code

Post by OldPete » Fri Oct 16, 2009 5:07 am

I don't know why, but I just did it on a different machine... no problem. I'd still like to know why it wouldn't work on this machine.

OldPete
Posts: 4
Joined: Fri Oct 16, 2009 4:46 am

Re: Validating your Activation Code

Post by OldPete » Fri Oct 16, 2009 5:43 am

I'm all done with the hub install... very nice so far!

Going to set up the Scout.

So far, so good.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: Validating your Activation Code

Post by WayneDsr » Fri Oct 16, 2009 7:13 am

I hope all goes well from this point. Welcome to the ooma forums, there are some pretty smart people here and they're all willing to help. We've all been there!

Wayne
(not a moderator nor an ooma employee)

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Validating your Activation Code

Post by niknak » Fri Oct 16, 2009 9:51 am

OldPete wrote:I don't know why, but I just did it on a different machine... no problem. I'd still like to know why it wouldn't work on this machine.
Different browser or browser version

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