I am writing this after waiting on hold for 40 minutes for tech support, on my cellphone, and then being disconnected. Thanks, ooma.
I set up and activated my new hub last night, initially choosing NOT to integrate with the land line. I was able to get everything working (once I realized that the "dimmer" for the blue light was turned all the way down), and placed a few test calls to my cellphone.
I then decided that I would rather have the landline integration, so I called tech support first thing this morning to re-provision the unit to work that way. I followed their directions and ran a phone cable between the hub and a wall jack, and then power cycled the hub. My actual cordless phone base unit is connected to a scout unit in a different room, which is itself connected to the wall jack.
So here's what's happening now: all lights are blue, I get the Ooma dialtone, and the web config page shows everything up and running and properly configured for land line usage. Unfortunately, the system is only letting me make local calls, and those are being routed on-line, as opposed to using the landline. When I try to call outside of my calling area, the calls consistently fail with a fast busy signal. Sometimes after dialing, I will hear a click and then I will get the ooma dial tone again.
It seems like the ooma is still partially passing the dialtone to the landline, since I sometimes get the "your call did not go through" Verizon message. When I log in to myooma portal, I don't even see a record of most of the outgoing calls. And there are many calls which only show 7 or 8 digits as having been dialed.
Any thoughts?
I set up and activated my new hub last night, initially choosing NOT to integrate with the land line. I was able to get everything working (once I realized that the "dimmer" for the blue light was turned all the way down), and placed a few test calls to my cellphone.
I then decided that I would rather have the landline integration, so I called tech support first thing this morning to re-provision the unit to work that way. I followed their directions and ran a phone cable between the hub and a wall jack, and then power cycled the hub. My actual cordless phone base unit is connected to a scout unit in a different room, which is itself connected to the wall jack.
So here's what's happening now: all lights are blue, I get the Ooma dialtone, and the web config page shows everything up and running and properly configured for land line usage. Unfortunately, the system is only letting me make local calls, and those are being routed on-line, as opposed to using the landline. When I try to call outside of my calling area, the calls consistently fail with a fast busy signal. Sometimes after dialing, I will hear a click and then I will get the ooma dial tone again.
It seems like the ooma is still partially passing the dialtone to the landline, since I sometimes get the "your call did not go through" Verizon message. When I log in to myooma portal, I don't even see a record of most of the outgoing calls. And there are many calls which only show 7 or 8 digits as having been dialed.
Any thoughts?