Does this mean my Telo is DOA. I saw on the forums that there's a way to reset the original hub back to factory defaults, but have not been able to find out if that is possible with the Telo. Does anyone know?
Connect a laptop or pc to the Telo. Make sure the pc/laptop is set for dhcp (not a manually set ip) and connect it to the HOME INTERNET port of the Telo. Reboot the pc/laptop so that it receives an ip from the Telo.
You should be able to go to http://setup.ooma.com from your pc/laptop.
In the NETWORK tab click on Modem Port Mac address: USE BUILT IN and click UPDATE.
This is also the mac address you should be using in your router for the Telo.
Check in the STATUS page to see if Telo actually has gotten the assigned IP from your router. ( it may not show since you are disconnected from the router)
Remove the pc and power down the Telo and connect it to a port in your router from the TO INTERNET port of the Telo.
Turn on the Telo. (you may have to power cycle the router) You don't need anything connected to the HOME/NETWORK port in this configuration.
The telo should turn on and start updating if is has not done that already. It should take about 30 minutes.
- Dennis P
- Ooma Moderator
- Posts: 1858
- Joined: Fri Apr 25, 2008 9:09 am
- Location: Palo Alto, CA
If your Telo is stuck with the Ooma Logo off and just the 1 and 2 keys lit, it is stuck in a bad state. Please contact customer support or email me and we'll get a replacement sent out.bdk0172 wrote:Either way, I'm only seeing the numbers 1 and 2 in blue on the device. This is after the Ooma logo had been blinking blue for a very long time.
Dennis, is there anyway to reset it to factory defaults to try and get it out of the "bad state"? I purchased it yesterday at Best Buy, so if anything, I would return it there and get a replacement.
Since then it has only been connected for a few minutes at a time....Did you change something?
I would suggest you revert back to the configuration you used on 10/28.
Please let me know if I'm looking at the wrong MAC.
Also if you are unable to get to setup.ooma.com, try 172.27.35.1 instead.