Need extra help installing your Ooma Hub or Telo system? Let us know.
#25388 by dstackle
Sat Oct 10, 2009 9:53 am
I have a Ooma hub.

Yesterday the system was working fine, connected to my wireless router (I can't get it work work by connecting to the model directly, no internet via the router).

In any event, we moved and today I set it up the same way, but I get red lights.

The 1 and 2 are solid red, as well as the play and fast forward buttons.

The Ooma tab blinks red.

I have my phone plugged in, but that's it, one connection to the router, one to the phone.

I do have internet connection. Any ideas?
#25397 by WayneDsr
Sat Oct 10, 2009 10:42 am
Just for starters, do you have the ooma hub plugged into the router via the MODEM port?

Wayne
#25402 by dstackle
Sat Oct 10, 2009 10:59 am
WayneDsr wrote:Just for starters, do you have the ooma hub plugged into the router via the MODEM port?

Wayne


Yes. Even switched cables with my PC just in case it was a bad cable, but no luck.
#25405 by dstackle
Sat Oct 10, 2009 11:12 am
dknyinva wrote:Can you try leaving your hub turns on and power cycle your modem.


Just tried, but no change to the hub.
#25407 by WayneDsr
Sat Oct 10, 2009 11:15 am
Reboot the hub to default.

Unplug the hub from the power.
Hold down the blue/red ooma tab.
Plug the power back in while holding down the ooma tab.
Hold the tab down for 30 seconds while ooma does a light show.
Release tab. Ooma will be reset to factory. Check and see if this helps.

Wayne
#25408 by dknyinva
Sat Oct 10, 2009 11:18 am
I had similar issue until I found out that my modem is not registering the hub MAC address. I had to call my ISP and request that they refresh my modem.
#25411 by dstackle
Sat Oct 10, 2009 11:52 am
WayneDsr wrote:Reboot the hub to default.

Unplug the hub from the power.
Hold down the blue/red ooma tab.
Plug the power back in while holding down the ooma tab.
Hold the tab down for 30 seconds while ooma does a light show.
Release tab. Ooma will be reset to factory. Check and see if this helps.

Wayne


I tried that. The hub flashed a sequence, then went blank, I heard a "click" like a phone commong on, then back to the same red buttons as before.

I did get a COX phone number (to avoide the install fee), do you think a COX phone number would impact Ooma.

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