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#25252 by mossrocker
Fri Oct 09, 2009 2:12 pm
When attempting to login into My Ooma, I get different error msgs. The one I usually get says something like unable to access My Ooma, the one I just got from my office computer says, "We're sorry, there was a problem processing the page". Telephone support has give me 4 different passwords to use, none have worked. The latest response from email support says to clear my cache and try again, my Firefox browser was just downloaded how can the cache be an issue? Do the Ooma support people know anything about these systems?

Has anyone experienced similiar?
#25292 by tommies
Fri Oct 09, 2009 4:27 pm
I had trouble logging in yesterday--Thur Oct 08.

It is ok now. I believe ooma ran into a huge speed bump when upgrading the web pages.

Do you still have problem logging in now?
#25320 by Leeway
Fri Oct 09, 2009 6:27 pm
I'm adding to Tommies reply. I had problems and it was "me" I had my phone number entered with dashes in between the numbers. another user had a space in his numbers.


My advice is to delete and carefully re-enter your phone number.
#25366 by mossrocker
Sat Oct 10, 2009 7:54 am
Thanks for your replies, still having trouble. I re-enter my phone no. without using auto-fill, cleared my cache, called customer support, emailed customer support and still no progress. I'm very close to sending this system back to Costco except that I'm convinced this is a good concept. Last time I was actually was able to speak to a customer support person, he was not able to login either.
#25372 by mossrocker
Sat Oct 10, 2009 8:18 am
Regarding my not being able to login into My Ooma, I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox, the same with Internet Explorer.
#25460 by Leeway
Sat Oct 10, 2009 5:14 pm
I don't understand what is wrong. I couldn't log in the other day but it was my fault. I use nothing but Firefox and I don't have any problem since I straightened out my own goof.

Everything you are doing should work for you and I hope it will soon. How about your firewall???
#25462 by niknak
Sat Oct 10, 2009 5:20 pm
...I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox...

...how about your firewall???...


If the CS rep is remotely located and not able to log-in I doubt it's his firewall
the database is located on ooma's servers
#25726 by Dennis P
Mon Oct 12, 2009 1:20 pm
mossrocker wrote:Regarding my not being able to login into My Ooma, I just got off the phone with a customer support person, he was also unable to login into My Ooma with my login information using Firefox, the same with Internet Explorer.


There's something wrong with your account. Can you email me with the following information and I'll look into it?

- Hub MAC address
- Hub phone number
- Scout serial number

Thanks.
#27674 by murphy
Mon Oct 19, 2009 7:10 pm
mossrocker wrote:Dennis P. rocks as a support rep at Ooma!! :D

Actually Dennis P. is vice president of product marketing.

https://www.ooma.com/company/team

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