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Did they have you pull the power first then press the keys while powering up, or just press the keys while it was on?

Wayne

I tried both way, and it seems not work(as factory reset): all my setting is still intact.

Darn, ok Tommies, thanks. It apparently does something, though...... maybe a soft reset.

Wayne

Both before and after power cycle.
The only thing lit on mine was the blue flashing logo.
pressed both symbols until logo stopped flashing.
like I said I don't know what a blue flashing logo means.
support wanted me to do this and kept talking about red flashing logo(was not red but blue)

Aeromech - if you activated over the phone and need to accept the T&C, the link that was mailed is not working. We have an upgrade going on right now that will activate the link, however you will need to replace "www.ooma.com" with "www3.ooma.com".