Need extra help installing your Ooma Hub or Telo system? Let us know.
#21351 by mitch77
Wed Sep 23, 2009 12:50 pm
Hi,

I am with Charter Cable

I have Viatalk now and their unit is plugged into my Buffalo router.
I would rather not have the modem go through the OOMA to the router.

I tried hooking up the OOMA exactly the same as the Viatalk unit and I get no dial tone.

Can I go straight from the Router to the OOMA?
Is there some reason I should not do this?
Is there a downside to either setup??

Thanks very much,

mitch
#21353 by murphy
Wed Sep 23, 2009 12:58 pm
You can plug your ooma hub into the router. That is how mine is connected.
#21357 by niknak
Wed Sep 23, 2009 1:15 pm
mitch77 wrote:Any idea why I might not be getting a dial tone?

I am going from the OOMA "Home" outlet to the router.
And I am going from the "phone" plug to the phone of course.

thanks again,

you need to go from the modem port on ooma to the router
#21359 by mitch77
Wed Sep 23, 2009 1:20 pm
I had tried that and got the same results.

I just put it back there and rebooted the OOMA.
Still no dial tone.

BTW all six button in the two columns starting with '1' and '2'
all the way to the bottom are lit up red...in case that means something.

thanks
#21360 by niknak
Wed Sep 23, 2009 1:30 pm
try doing a factory reset on the ooma
disconnect it from your network
power off the ooma and wait 30 seconds
hold down the blue tab and power on the ooma while continuing to hold down the tab
wait for all lights to stop blinking then release the tab
power ooma back off and plug cat5 cable from modem port to router

power off all your other devices and power them on in order
cable modem
router
ooma

let us know the results
#21452 by mitch77
Wed Sep 23, 2009 11:39 pm
No joy,

Here is what I did exactly:

Disconnected OOMA from my network

Powered off (unplugged) the ooma and waited 30 seconds

Held down the blue tab and power on the ooma *and*
(NOTE: My tab is Clear but I it's the only tab to hold down.)
while still continuing to hold down the tab
waited for all lights to stop blinking then released the tab.
(NOTE: I waited too long and they started to cycle through again so I unplugged when they got to the place in the cycle where they were all off.)

Powered Ooma back off and plugged cat5 - modem port to router

with Ooma off I powered off all my other devices wated 30 sec
and powered them back on at 30 sec intervals in this order;
cable modem
router
Ooma

Did I mess anything up?
Is the continued presence of the Viatalk modem an issue?
Any other ideas?

Thanks

mitch
#21453 by tommies
Thu Sep 24, 2009 3:31 am
Temporary connect a pc to the hub HOME port,

go to the Status page and see if the MODEM port received an ip address.

go to the Network Settings page and change the MODEM port MAC address to use its build in MAC address. Click update button.

optional: in Advanced Settings page copy the HOME port ip into the hub DMZ. click update button; (do not do this if you put the ooma hub before the router) This will allows you to access the hub using the ip assigned to it from within your LAN. Assign a static ip to the hub is hightly recommended)

Then power cycle the hub.

The 'tab' is clear mean the brightness is turned all the way down. There is a litle wheel on the right side of the hub, turn it up a little, the tab will be either red/not working or blue/working. That why we call it the blue tab.

If the tab is red, what is the light pattern on the buttons of the hub: which button is lit up. If no button is lit, press the tab(do not hold) to display the diagnosed light.

If the tab is blue, but you don't have a dial tone, you need to plug the phone into the PHONE port of the hub.

ps
note if you signed up for ooma to work with a land line--intergraded with a land line--a working land line[with a dial tone] needs to connect to the WALL port.

note, the wheel on the left is the volume control

mitch77 wrote:No joy,

Here is what I did exactly:

Disconnected OOMA from my network

Powered off (unplugged) the ooma and waited 30 seconds

Held down the blue tab and power on the ooma *and*
(NOTE: My tab is Clear but I it's the only tab to hold down.)
while still continuing to hold down the tab
waited for all lights to stop blinking then released the tab.
(NOTE: I waited too long and they started to cycle through again so I unplugged when they got to the place in the cycle where they were all off.)

Powered Ooma back off and plugged cat5 - modem port to router

with Ooma off I powered off all my other devices wated 30 sec
and powered them back on at 30 sec intervals in this order;
cable modem
router
Ooma

Did I mess anything up?
Is the continued presence of the Viatalk modem an issue?
Any other ideas?

Thanks

mitch
#21657 by mitch77
Fri Sep 25, 2009 1:25 am
OK
I have it working - dial tone etc.

HOWEVER;
I have never been able to get "setup.ooma" to come up in any browser.

I assume that is where you get to the pages mentioned below.

I see nothing in the Network Connections either.

I'd like to get to the controls of the thing...

thanks
#21658 by murphy
Fri Sep 25, 2009 2:18 am
mitch77 wrote:OK
I have it working - dial tone etc.

HOWEVER;
I have never been able to get "setup.ooma" to come up in any browser.

I assume that is where you get to the pages mentioned below.

I see nothing in the Network Connections either.

I'd like to get to the controls of the thing...

thanks

Connect a computer to the Home port.
Connect to

http://setup.ooma.com

or

http://172.27.35.1

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