dropped calls

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faxmax
Posts: 1
Joined: Tue Sep 22, 2009 6:44 am

dropped calls

Post by faxmax » Tue Sep 22, 2009 7:05 am

I recently purchased and installed the Ooma systems but even though the light is blue and I do have internet line, the phone calls are dropped on an off and now the phone is just not working at all. Any comments?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: dropped calls

Post by niknak » Tue Sep 22, 2009 7:12 am

The quality of your calls is directly related to the quality of your internet service. you need to give us more details...
how is your ooma connected to your network?
run the speed test here:
http://www.whichvoip.com/voip/speed_test/ppspeed.html
and post all the results so others can analyze your situation

PS: it appears you are using your phone number as your user name...although all the folks on this forum are quite gracious, it is a public forum and your number is out there for all to see...you might consider contacting CS to change it!

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: dropped calls

Post by Groundhound » Tue Sep 22, 2009 9:28 am

In addition to niknak's suggestions, what kind of phone are you using and how are you connecting it to your hub?

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: dropped calls

Post by niknak » Tue Sep 22, 2009 9:35 am

Groundhound makes a good point...if you are using a wireless 2.4 or 5.8GHz phone and a wireless modem there could be interference issues causing the dropped calls

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