Need extra help installing your Ooma Hub or Telo system? Let us know.
#20650 by gtdurham
Thu Sep 17, 2009 1:58 pm
Will the ooma hub work with the ComSwitch 5500? This is a box that take the call and determines with it's a fax or a normal phone call. If it's a fax, it sends it to the fax machine without the phone even ringing. If it's a normal call, the phone rings. I'm having a problem with the Voice Mail not picking up and wondering if this is the problem.
#20674 by murphy
Thu Sep 17, 2009 4:23 pm
Once the comswitch answers the call to see if it is an incoming fax, voice mail is out of the picture. As far as ooma is concerned you answered the call.
#20706 by gtdurham
Thu Sep 17, 2009 7:54 pm
Thank for the insight. I can then use the answering machine that I was using previously and still get the faxes directed to the fax machine.
#20713 by southsound
Thu Sep 17, 2009 9:32 pm
gtdurham wrote: I can then use the answering machine that I was using previously and still get the faxes directed to the fax machine.

The only issue you will have is that of remote retrieval. The ooma hub does not pass incoming DTMF - so if your answering machine offers you the option of picking up messages from an outside line, it will never hear the tones that tell it that you are calling and you want it to go into playback mode.

Who is online

Users browsing this forum: No registered users and 9 guests