Hello to all...
I am trying to determine if the registration of thew scout is necessary to make it work. That is question 1.
Question 2, just in case answer to 1 is no, how on earth can I get scout to work ?
configuration : I got dsl and phone from Cavalier, installed less than 6 months ago. The OOma main piece was installed and plugged with a splitter coming from the line in the wall in the office, then I have three phones cordless. Everything working fine. I had 2 phone numbers in the house. I kept the office one, and ported the other to ooma. Works fine. The office, as said is where the ooma unit is, and it worked with the provisional number as well as it does now with the ported number, together with the office number.
NOW, I am trying to get the scout to work in the kitchen, where the home number used to go in. Since the home number was with ATT and it got disconnected, the line was silent. I went outside to change some cables on the phone box and now I do have an active line. However, when plugging in the scout, I get the feared quadruple red.
Before getting the quadruple red, the scout seemed to be trying to hookup, then it turned blue, and then red again.
When calling the office number, the kitchen phone rings. Not when calling the ported number.
Is the problem at the outside box level ? If so, how can I know which cables are which, besides the one that still had a dialtone before plugging in the others on the same "strip" ? Which would be the cable corresponding to the ported number since the only two cables initially connected, and on different strips, were the office one and the ATT home one ?
Lots of info that might seem confusing, but forgive me for this is fairly new to me.
Thanks in advance for all the guidance you may give me.
I just want to make the scout work THERE, and have the phone ring on the ported number, not the office one.