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#19826 by Kevin1844
Fri Sep 11, 2009 7:23 am
I'm supposed to be ported today. Got emails several times about it including last night. Now when I call the number to be ported I get two different messages depending on where I call from:
"The number you dialed is not a working number..."
"Your call can no be completed 1102E..."

Is this normal during a port? I called support and the guy just said to give it time but I don't feel comfortable with that response.
#19875 by Kevin1844
Fri Sep 11, 2009 11:13 am
We've had no service on the line to be ported for like 7 hours. What is normal on porting day? I had another number ported a few weeks ago and I don't remember it being like this.
#19876 by Aveamantium
Fri Sep 11, 2009 11:22 am
I'd probably call support before the close of the day today as weekend support may not be able to assist. Seven hours does seem excessive...
#20615 by Bob sullivan
Thu Sep 17, 2009 8:58 am
I hope they update the document on Porting to indicate that some downtime is expected and ordinary. My number is porting today and it has been down for several hours. I was told by support to wait until tomorrow morning and then power off/on the hub to reboot it.

UPDATE 9/18/2009 - I received the email that the port was complete and when I got home from work I rebooted the hub and all is well.

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