OK, new installation today. What I am trying to accomplish is to have 2 independent phone numbers ringing 2 independent phones.
Phone Jack on Hub connected to phone #1, wall jack on hub connected to wall jack on scout, phone #2 connected to phone jack on scout.
Blue lights on both.
When I get an incoming call on my primary number (the one assigned to the hub during activation) both phones ring. When I get an incoming call on the 2nd number (assigned to Scout) it goes straight to voicemail. Both VM buttons (hub and scout) are off.
In the lounge under preferences/phone numbers, I have no shared devices (I made both hub and scout personal). It says unassigned scouts here, of which there are none. But my initial phone # (assigned during activation) shows up in the phone number entry for shared devices.
I have the scout defined as a personal device, and my 2nd phone# is associated with it.
I also have the hub assigned as a personal device, but it doesn't show an associated phone number. Apparently because my original number shows up in the row for shared devices, even though there aren't any shared devices. The system won't let me add a phone# to the hub, goes thru the motions then says call tech support during business hours.
So where am I going wrong?
Phone Jack on Hub connected to phone #1, wall jack on hub connected to wall jack on scout, phone #2 connected to phone jack on scout.
Blue lights on both.
When I get an incoming call on my primary number (the one assigned to the hub during activation) both phones ring. When I get an incoming call on the 2nd number (assigned to Scout) it goes straight to voicemail. Both VM buttons (hub and scout) are off.
In the lounge under preferences/phone numbers, I have no shared devices (I made both hub and scout personal). It says unassigned scouts here, of which there are none. But my initial phone # (assigned during activation) shows up in the phone number entry for shared devices.
I have the scout defined as a personal device, and my 2nd phone# is associated with it.
I also have the hub assigned as a personal device, but it doesn't show an associated phone number. Apparently because my original number shows up in the row for shared devices, even though there aren't any shared devices. The system won't let me add a phone# to the hub, goes thru the motions then says call tech support during business hours.
So where am I going wrong?