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#1145 by sgrunspan
Thu Dec 11, 2008 11:37 am
When I bought my first unit about three weeks ago I made several support calls and never waited more than 3 minutes. In the last few days I have also had to wait more than 15 minutes, at which point I hang up. But I finally did get through and they confirmed they are swamped and ramping up. If this is the worst thing that happens, i.e. the customer service is overwhelmed for a few days after a sale, that would still make them about a billion times better than ATT,Sprint, and ten billion times better than verizon.
#1161 by Soundjudgment
Fri Dec 12, 2008 9:48 am
I consider during such times to make it a 'positive' experience. For instance, while there might not be a warm and caring person sitting and waiting for your call on the other end of the Support line, you DO get to hear a mini Piano Concerto! So any port in the storm... ;)

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