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#19310 by mezzy316
Tue Sep 08, 2009 6:55 am
I just installed my Ooma on Saturday. So far it is working well. When I registered my Ooma, I filled out the online forms for porting my number. It appeared that was all I needed to do. However, I keep reading in other posts that there is paperwork that needs to get sent in as well. Is that correct? If so, I never saw those instructions. Any help is greatly appreciated. The sooner I can get away from AT&T the better!
#19313 by niknak
Tue Sep 08, 2009 7:09 am
mezzy316 wrote:I just installed my Ooma on Saturday. So far it is working well. When I registered my Ooma, I filled out the online forms for porting my number. It appeared that was all I needed to do. However, I keep reading in other posts that there is paperwork that needs to get sent in as well. Is that correct? If so, I never saw those instructions. Any help is greatly appreciated. The sooner I can get away from AT&T the better!



you should get an email from ooma's porting department with a LOA -
Letter of Authority - which you need to fill out and return along with a copy of your current phone bill
#19314 by Groundhound
Tue Sep 08, 2009 7:15 am
niknak wrote:
mezzy316 wrote:I just installed my Ooma on Saturday. So far it is working well. When I registered my Ooma, I filled out the online forms for porting my number. It appeared that was all I needed to do. However, I keep reading in other posts that there is paperwork that needs to get sent in as well. Is that correct? If so, I never saw those instructions. Any help is greatly appreciated. The sooner I can get away from AT&T the better!



you should get an email from ooma's porting department with a LOA -
Letter of Authority - which you need to fill out and return along with a copy of your current phone bill

When I ported my number from Comcast to Ooma, the LOA was done online with no bill or snailmail/fax needed.
#19319 by mezzy316
Tue Sep 08, 2009 8:22 am
That's why I'm confused. I did get an email from Ooma with a PDF copy of the LOA I filled out online. However, it said it was just for my records. It didn't tell me to mail/fax it anywhere.
#19321 by niknak
Tue Sep 08, 2009 8:57 am
I filled mine out by hand and faxed it back to ooma while the csr was waiting by the fax machine to be sure it was received

this was to insure a fast processing

Mine was done 6 months ago, maybe they changed procedures by now?
#19322 by mezzy316
Tue Sep 08, 2009 9:39 am
I'm not sure. I do know that there was nothing online nor in the email I received stating that I had to send any paperwork in. Is there a moderator/expert on here that can answer this one way or the other? I don't want to find out that my port didn't go through because Ooma was waiting on something from me.
#19323 by Groundhound
Tue Sep 08, 2009 9:50 am
mezzy316 wrote:I'm not sure. I do know that there was nothing online nor in the email I received stating that I had to send any paperwork in. Is there a moderator/expert on here that can answer this one way or the other? I don't want to find out that my port didn't go through because Ooma was waiting on something from me.

Did your email that had the completed LOA attached have a section in the body of the email titled "Next Steps", and if so did it contain a paragraph like this?
If there are any problems with your order, you will immediately be notified by a porting specialist at ooma. Otherwise, sit back and relax while your order works its way through the system. We know you're anxious to leave your old phone bill behind, and so are we!
#19466 by mezzy316
Wed Sep 09, 2009 4:09 pm
Groundhound wrote:
mezzy316 wrote:I'm not sure. I do know that there was nothing online nor in the email I received stating that I had to send any paperwork in. Is there a moderator/expert on here that can answer this one way or the other? I don't want to find out that my port didn't go through because Ooma was waiting on something from me.

Did your email that had the completed LOA attached have a section in the body of the email titled "Next Steps", and if so did it contain a paragraph like this?
If there are any problems with your order, you will immediately be notified by a porting specialist at ooma. Otherwise, sit back and relax while your order works its way through the system. We know you're anxious to leave your old phone bill behind, and so are we!


Yes, it did, which is why I assumed I didn't need to do anything else.
#19498 by Groundhound
Wed Sep 09, 2009 6:18 pm
The next email you will likely get, about 10 days or so after the last one, will tell you what date your port is scheduled for, about another 10 days or so after that.
#20286 by mezzy316
Tue Sep 15, 2009 8:28 am
Received an email from Ooma saying that my port is scheduled for the week of 9/24 (weird "week of" since that's a Thursday). I guess now it's just wait-and-see.

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