Good call... I assumed since he never mentioned the scout, that he was dealing directly with the hub and therefore wouldn't be the issue. However, you know what they say about assuming...murphy wrote:If you are using a scout wired through the wall you can't have the hub to scout HPNA signal on wires that also have a DSL signal. They will wipe each other out. The DSL signal should go direct to the DSL modem and no place else.
I have upgraded the physical line in the house. I have contacted my ISP and we slowed the modem down for a more solid/reliable connection. It seems better. I went to the VoIP speed test site and the numbers seem better... in terms of quality of service I went from 18% to 69%. All the other numbers are in the green.
So... again when I go to make a call I get the Ooma dial tone, dial the number, I get one ring and then immediately get a "fizzle" sound for about a second and no more rings. Very strange... also... the "play" button constantly blinks. I don't know if that's of importance.
So that's it... back to square one and still unable to make calls. I will call tech support in a couple hours when they are open on the west coast. but I'm going nuts here.
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
It took 3 days of trouble shooting with Ooma tech and my ISP tech. Here's what it took... The number one thing anyone needs to have is a solid internet line. I did the VoIP speed test, and while I have a fast line, the connection was sporadic at best. BTW I have a ADSL+2 in Melbourne Australia. So with my ISP we went into the modem via Firefox and limited the speed to enable more stability. While this helped a little, ultimately I have run a brand new line from the outside hub straight to the computer. Line reliability went from 18% to 69%... that's HUGE!!! With calling Ooma tech, we also allocated more line memory/bandwidth just for Ooma. Considering it would be doubtful we would be uploading/downloading heavily during a phone call this was no issue. The last thing that did the trick... disable the internal firewall of the modem. I don't need one at this point of the chain considering the computer is after the modem.
Calls have been rock solid!!! People call me and I call them without issues. And there is hardly a noticeable delay in talking. We get echoes every once in a great while, but it's a small sacrifice for the small cost of the device.
That's it... hope this helped!