Installation Help!! New Problems Page 2

Need extra help installing your Ooma Hub or Telo system? Let us know.
MMeyer
Posts: 6
Joined: Sat Aug 15, 2009 4:36 pm

Installation Help!! New Problems Page 2

Post by MMeyer » Sat Aug 15, 2009 4:52 pm

Hello Everyone.

My setup is as follows
DSL (Static IP) (On a Separate line then My land line)
Linksys Router WRT150N
1 Wired Computer
1 Wireless Laptop
1 Wired NAS Server
1 Wired XBox 360
1 Wireless Printer

When I hook the hub up after my router Everything seems to work fine.
DSL Modem ---- Router ---- Ooma hub
I did a test call and there seems to be a delay in the delivery of the conversation. Son would talk and a second or two later I would hear it.

I have tried to hook it up before my router with no success.
DSL Modem ---- Ooma hub ---- Router

My dsl modem lights up like everything is working Green lights on the power, line and LAN. The Ooma hub is blinking red and the 1&2 & Garbage & Emvelope are lit red. I have booted everything and still nothing. Have also checked all connections. I have no internet access setup this way.

Also I can not get into the hub configuration either way I hook it up. I have tryed Setup.ooma.com and 172.27.35.1 and I get am error page.

I'm at my wits end, Please help.

Thanks
Matt
Last edited by MMeyer on Sun Aug 16, 2009 8:39 am, edited 1 time in total.

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Installation Help!!

Post by murphy » Sat Aug 15, 2009 5:04 pm

Your computer must be connected to the Home port of the hub for http://setup.ooma.com to work.

When you put the ooma hub ahead of the router did you configure the DSL PPPoe parameters in the hub? I guess not since you said you couldn't connect to the hub's configuration page. When you put the hub ahead of the router you also have to remove the PPPoe login from the router and configure it for automatic DHCP instead.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

MMeyer
Posts: 6
Joined: Sat Aug 15, 2009 4:36 pm

Re: Installation Help!!

Post by MMeyer » Sat Aug 15, 2009 5:26 pm

Thanks for the quick reply.

I connected to the computer and got into the configurations.
Where are the PPPoe parameters in the hub?
I'm pretty sure I don't need this. My router is set up as static IP. Which the provider I'm with I have never had a PPPoe, or am I missing something?

Thanks for the help
Matt

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Installation Help!!

Post by murphy » Sat Aug 15, 2009 5:41 pm

In that case you need to configure the ooma hub to have the static IP address that your ISP gave to you. You also need to modify the router to request a dynamic IP address instead of having that static IP address.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

MMeyer
Posts: 6
Joined: Sat Aug 15, 2009 4:36 pm

Re: Installation Help!!

Post by MMeyer » Sat Aug 15, 2009 5:50 pm

In the hub configuration I choose:

Network Connection = Static IP Address

Then enter
My IP (check)
Net Mask (Does this stand for subnet mask?)
DNS1 (check)
DNS2 (check)
Router Address ??? (Is this what is Called Default gateway wich is given to me by my ISP)

Thanks Again

Starting to feel like I'm getting a little closer.

murphy
Posts: 7207
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Installation Help!!

Post by murphy » Sat Aug 15, 2009 6:09 pm

Yes, Netmask is the subnet mask and Router address is the Default Gateway address specified by your ISP.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

MMeyer
Posts: 6
Joined: Sat Aug 15, 2009 4:36 pm

Re: Installation Help!!

Post by MMeyer » Sat Aug 15, 2009 6:16 pm

Thank you Sir!!

You are a gentleman and a scholar.

Everything seems to be working.

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Installation Help!!

Post by southsound » Sat Aug 15, 2009 6:20 pm

MMeyer wrote: [Murphy] You are a gentleman and a scholar.
Yes, murphy is all that and more - but he forgot a very important thing...

Welcome to ooma! Lots of great people hang out here! We think you're going to like it here! :cool:
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

niknak
Posts: 885
Joined: Tue Jan 27, 2009 7:53 pm
Location: Staten Island, NY

Re: Installation Help!!

Post by niknak » Sat Aug 15, 2009 7:47 pm

We all like to greet new users, but Southsound is our official greeter!

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: Installation Help!!

Post by southsound » Sat Aug 15, 2009 9:26 pm

niknak wrote:We all like to greet new users, but Southsound is our official greeter!
Now you done went and made the raccoon blush! ;)
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

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