brwilliams wrote:I was able to get AT&T to disassociate my phone line and DSL by sending an AT&T dry-loop DSL to my second line coming to the house. I was surprised that they did not put up a fight. It took one week for them to drop the DSL from my first line and they were supposed to get the new dry-loop up the next day. However, the next day I could not connect to the internet. When I called they could not find the new DSL account, so we had to reestablish one. 3 days later I had dry-loop on my second line and was able to connect to the internet. Since then I was able to get the Letter of Authority to port from ooma. So, the porting is in process. I'll update this when it is completed.
My advice is to keep calling customer service at AT&T requesting that they disassociate the telephone from the DSL. They should be able to do this at no cost to you. However, you will need to do some simple wiring changes in the "demarc" box outside your home where the phone service enters your house. Otherwise you will need to pay to have this part done.
I've been trying to figure out how to port from AT&T without a service interruption. I called them to dissociate my phone from DSL, but they could not.
The reason they told me they couldn't do it is that they can only assign 1 phone number per phone line. Can anyone knowledgeable about DSL/telephones confirm this?
Therefore, to have a separate phone number to be associated with your DSL than your phone, you'd have to have 2 phone lines. Since
brwilliams already had a second line, switching the DSL service to it was a trivial matter. BUT, if you don't have a second line, then you'll have to pay for their techs to come out and set you up with one, which is around $130.
DrPawz wrote:Maybe I just got lucky, but I didn't have much of a problem losing my landline. I called AT&T and requested that my phone service be disconnected. they informed me that I would need to change my DSL to DSL direct and that they would take care of everything in 5 days, no charge. I changed my phone number, but to bridge the gap and port your number, AT&T offers a recorded message that will direct the
In the end, I think that this is what I'm going to have to do. Here's my method:
1) Change phone number on both DSL and home lines. Cost: $29.95, but will be waived.
2) The old phone number will have a recorded message letting people know what number to call until the old number has been ported.
3) Get the LOA from OOMA and get the old number ported over.
Hopefully this will all work without any problems. I don't know if it truly is a technical limitation or just them being stubborn. Maybe I'm just not correctly using some jargon or other technical mumbo-jumbo that will magically convince them to just dissociate the lines.