At first I set up exactly from the instruction book. Modem - Ooma - Router - computer. It did not work. Took me over an hour switching cables but nothing. Internet couldn't connect and the ooma hub didn't work either. I meant nothing.
Remember when I was lurking on this site someone connected the ooma after router (Modem - Router - ooma - computer), so I gave it a try and it works. Now internet works. I can see the green light on the hub. Make a phone call to my wife cell phone and the quality is clear. Suppose I am happy but for some reason the set up does not like in the book. I want to get as much as clear sound as the ooma can offer.
I will give CSR a call tomorrow (now it is 7 pm) to see what is explaination.
If you want it in front of the router can you tell us what kind of ISP that you're using (cable, DSL, wireless, etc.)? After you connect the MODEM port to the modem do you see any activity on the Ooma (green/orange lights at the MODEM port on the Ooma? Have you tried the old factory reset trick after connecting directly to the modem (unplug, then after 5 or so min plug back in while holding down the clear Ooma tab, continue this for about 30 sec during the "light show" and then release)?
After I connected the previous way, I saw the green light on Modem port but orange light on the ooma (the clear one). I did restart modem, hub, computer few times but did not know the factory reset ((unplug, then after 5 or so min plug back in while holding down the clear Ooma tab, continue this for about 30 sec during the "light show" and then release) like you said. I am going to try tomorrow.
I am having Verizon DSL
Wireless Linksys Router
Verizon Modem (don't know the model)
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx
You are right. Everything is working as it is supposed to be. Now I feel dumb.murphy wrote:Anytime that you change what is connected to a modem it is required that you power cycle (turn it off for 30 seconds) the modem. Did you do that when you connected ooma to your modem?
Thank you everyone for helping me.
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
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