No Internet Connection with ooma

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staninnv
Posts: 3
Joined: Sun Jun 07, 2009 4:39 am

No Internet Connection with ooma

Post by staninnv » Sun Jun 07, 2009 4:44 am

I attempted to install the ooma three times yesterday between my modem and router. Each time I would reboot the modem and router after installation. ooma keys would always flash red and when I turned on my computer, I could not connect to the internet. I would then removed the ooma hub from the system, reboot the modem and router and be back on line. I did this three times before frustration caused me to quit for the night.

Any thoughts?

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scottlindner
Posts: 1003
Joined: Sun May 17, 2009 4:47 am
Location: Colorado Springs, CO

Re: No Internet Connection with ooma

Post by scottlindner » Sun Jun 07, 2009 5:22 am

Can you log into the router's configuration page to see if it is obtaining an IP address from the Ooma Hub?

Another thing to try is to put the Ooma Hub after your router, not before it. There are reasons to do this, and reason to not do it. Let's see if this works for you first, and then we'll discuss what the implications are.

Scott

Groundhound
Posts: 2711
Joined: Sat May 23, 2009 9:28 am
Location: Atlanta, GA

Re: No Internet Connection with ooma

Post by Groundhound » Sun Jun 07, 2009 5:27 am

What kind of Internet connection do you have, cable or DSL?

staninnv
Posts: 3
Joined: Sun Jun 07, 2009 4:39 am

Re: No Internet Connection with ooma

Post by staninnv » Sun Jun 07, 2009 7:35 am

I use broadband internet through my cable provider. The modem and router are both relatively new as I replaced them this past year.

I don't believe the router is the issue here? After attempting to install the ooma hub three times between the modem and router; I took the router out of the equation by hooking the closest terminal directly to the Home Port in the ooma hub. Although the computer recognized the "new network" attached and I selected "always trust" I could not get the computer online. The lights on the hub continued to blink red.

WayneDsr
Posts: 3790
Joined: Wed Feb 04, 2009 6:28 pm
Location: Northern Indiana

Re: No Internet Connection with ooma

Post by WayneDsr » Sun Jun 07, 2009 8:48 am

Put the router back in place connected to the modem.

Plug ooma into the router (as you would any pc) using the MODEM plug of the ooma hub.
Plug a phone into the PHONE port of the ooma hub. Do not plug anything in the WALL port of the ooma hub, unless you set ooma up when you registered it to work WITH a landline.
Nothing should be plugged into the HOME port.

All should work fine at that point.

Wayne

staninnv
Posts: 3
Joined: Sun Jun 07, 2009 4:39 am

Re: No Internet Connection with ooma

Post by staninnv » Sun Jun 07, 2009 12:21 pm

After much soul searching I broke down and called customer support. I must say they answered right away and the tech was very helpful. Although the instructions say to power up the ooma hub BEFORE the modem and router, sometimes this doesn't work. The tech had me shut down the hub, turn the modem on first and then power up the hub. It worked and we're in business!

Thanks for all your comments!

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southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: No Internet Connection with ooma

Post by southsound » Sun Jun 07, 2009 12:30 pm

Glad that your experience with customer support was so positive. Others who have not yet had occasion to use the support number will be encouraged to know that users are helped quickly by knowledgeable technicians. ooma has done a lot in the last 4-5 months to build their support staff and they do a great job with training. They have sold a slew (that's a technical term) of units lately and I'm sure they will continue to be successful - in part because of their wonderful product and support but also because of the awesome folks on this forum. Make sure you come back often and welcome to ooma!
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

pluffmud913
Posts: 5
Joined: Fri Jun 12, 2009 2:42 pm

Re: No Internet Connection with ooma

Post by pluffmud913 » Fri Jun 12, 2009 4:14 pm

To Wayne:

Thanks for the tip about NOTHING SHOULD BE PLUGGED INTO THE HOME PORT ON THE OOMA HUB..That information helped immensely....I now have both phone and internet...

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