I want the second line to go directly to voicemail and I do not want two lines on the HD2 handsets.
I cannot figure out how to disable the second line on the HD2 handset, can someone please guide me?
I don't mind having two outgoing lines on the HD2 handsets but the two incoming are causing great headaches at my house.
Right now we are using three HD2 handsets, and a Linx device that has four Panasonic DECT 6 Plus cordless talking phones attached.
Most often when a family member answers a second inbound phone call, using the HD2 handset, the call is lost.
There is two problems:
There appears to be an intermittent problem answering an inbound call with a HD2 handset, when there is a call in progress already, where the call drops or the HD2 handset freezes.
And then there is the Clumsy way that the second call has to be answered when using the HD2 handsets.
Most often when a family member answers a second inbound phone call, using a Panasonic handset, the call is answered normally without problem. It’s just press Talk button, and then the Flash button, and then the call connects normally.
Whenever one line is in use and the phone rings on the other line one of them seems to get disconnected. I have tried in vain to teach my family the procedure and then I find it doing the same with me.
The problem is I have 4 HD handsets and one regular phone plugged right into the Ooma. The only way we can get the second line is by picking up the phone (Uniden) plugged into the Ooma.
I have a 5300 square foot house and the phone rings often. I cannot have everyone running to the base station whenever the second line rings. I hate having the lines disconnect and need a solution to bring the second line to voicemail.
The only other option I have is to downgrade and remove premier service which effectively removes the second line option.
In time Ooma will get the four HD2 handset/or a mix of four HD2 handset and Linx devices, receive problems under control.
Please detail what you mean. Answering a waiting call on an HD2 is done by simply pressing the green talk key (same as when the HD2 is not already on a call). And then you can toggle between the calls by pressing the talk key.And then there is the Clumsy way that the second call has to be answered when using the HD2 handsets.
Please explain the scenario and what the procedure is.I have tried in vain to teach my family the procedure and then I find it doing the same with me.
I am on a call, line two rings, I try to answer it by hitting the green button to and more often then not I either hang up on line 1 or 2. It seems someone is always getting disconnected, the way the calls are answered is very cumbersome.
Everything works great with one line but juggling two lines is almost impossible, I always get disconnects.
I have 4 HD handsets and one regular phone plugged into the Ooma. It was suggested I add more extender handsets but I don't want to do that.
For now I am going to downgrade my premier to get rid of the second line feature. Then when someone else calls it will go directly to voicemail. Until answering and juggling two phone lines is simplified I prefer the second call to go directly to voicemail. Unfortunately the only way to accomplish that right now is to downgrade to the regular service.
I will enter a bug for this but meanwhile make sure to wait for the call waiting beep before pressing talk to answer the call. The same bug happens when disabling call waiting and trying to answer the second call.
In an earlier release we did add support for pressing talk before the HS has popped the incoming call screen, so in the case where the HS is not already on a call (but another HS may be).
As for basic vs. premier. On basic the limitation is on making a call when one line is active already, not on receiving a call. So on basic if you're on a call and a second call comes in you will still get the call waiting screen and beep. One thing that is different with premier however is that devices not on a call won't ring when the second call comes in. They will only give a visual alert.
It is possible to have a second call go straight to voicemail but this is a custom configuration. Easier option is to just disable call waiting.