I hate trying to make things work

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stubeeef
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Joined: Thu Dec 31, 2009 1:08 pm

I hate trying to make things work

Post by stubeeef » Tue Feb 26, 2013 11:37 am

Companies are so stupid.
I'm a director of sales and marketing and I can't believe how poor the customer service at Ooma is. Lord knows how many customers have wanted this system to work but have been decapitated by a CSR.
I've had the service for a number of years. I've gone through the early growing pains of the Telo and then got one for my mother. My mother is moving to a nursing home. I have had her unit in my garage for a couple of years since I bought it for her and she hated it.
I wanted to reactivate it but they want to charge me $79.95 because my mother has a different surname ( she remarried in 1977).
I try talking to the CSR moron and then a 10 min wait for another poor speaking asian that just hates people.
So instead of waiving the activation fee for a long term Premier Customer-and getting another Premier account.....they've pissed me off and I'm switching asap to Time Warner.
Want to tick off a friend-refer them to coma. I bet they're going to go broke from being stupid.

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lbmofo
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Location: Greater Seattle
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Re: I hate trying to make things work

Post by lbmofo » Tue Feb 26, 2013 11:49 am

Did you deactivate the account to avoid paying monthly taxes?
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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stubeeef
Posts: 77
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Re: I hate trying to make things work

Post by stubeeef » Tue Feb 26, 2013 12:00 pm

I've not deactivated yet, I have premier. I'll leave them for being assholes to me on the phone.

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lbmofo
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Re: I hate trying to make things work

Post by lbmofo » Tue Feb 26, 2013 12:07 pm

I meant your mom's Ooma device.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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stubeeef
Posts: 77
Joined: Thu Dec 31, 2009 1:08 pm

Re: I hate trying to make things work

Post by stubeeef » Tue Feb 26, 2013 12:53 pm

I deactivated it because no one was using it, she hated it. Her number was ported from coma to verizon years ago.
I stuck it in my garage for future use. No use paying taxes on a box that was not being used!

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: I hate trying to make things work

Post by lbmofo » Tue Feb 26, 2013 3:33 pm

stubeeef, I don't think there is anything to be upset about. Even if this was your own device, the reactivation fee would be the same: $79.99 https://www.ooma.com/legal/rates
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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