Calls to second line go straight to voicemail

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teeitup
Posts: 6
Joined: Wed May 06, 2009 10:08 pm

Calls to second line go straight to voicemail

Post by teeitup » Thu May 07, 2009 7:06 am

I just activated my ooma service last night and also signed up for a second number for the scout. All calls made to the second number go straight to voicemail. I made sure that "do not disturb" wasn't enabled. The phone connected to the scout works fine with the primary number. I have tried performing resets on both hub and scout. Any ideas??

bryanlyle
Posts: 361
Joined: Mon Mar 30, 2009 4:11 pm

Re: Calls to second line go straight to voicemail

Post by bryanlyle » Thu May 07, 2009 7:19 am

Did you assign that second number to the scout? If so, make sure the serial number you entered is correct.

If you continue to have problems, call CS. I had to when I set mine up because the serial # that was printed on the bottom of the scout and the box was NOT right.

They were able to see what was being passed into their system and gave me the correct serial #. After that, it worked fine.
follow me on twitter: @bryanlyle

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Dennis P
Ooma Moderator
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Joined: Fri Apr 25, 2008 9:09 am
Location: Palo Alto, CA
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Re: Calls to second line go straight to voicemail

Post by Dennis P » Thu May 07, 2009 11:10 pm

bryanlyle is spot on. We had a run of Scouts which got stamped with the wrong serial number. Customer service can lookup the right number for you, but I've gone ahead and done this. Your system should be setup correctly now, so please try again. You might need to reboot the Scout.

bro_hof
Posts: 2
Joined: Fri May 15, 2009 5:40 pm

Re: Calls to second line go straight to voicemail

Post by bro_hof » Fri May 15, 2009 5:42 pm

I think I'm in the same boat. Checked all my settings, blue lights all around, no privacy option selected, etc. If anyone can check my config that would be great to save me the phone call. Thanks, I like the service so far!

bro_hof
Posts: 2
Joined: Fri May 15, 2009 5:40 pm

Re: Calls to second line go straight to voicemail

Post by bro_hof » Sat May 16, 2009 11:31 am

Problem solved with a quick 10 minute call to support. I also got one with a bad serial number. Great service, domestic agent, and no wait...brilliant!

xhenxhe
Posts: 2
Joined: Fri May 01, 2009 7:06 am

Re: Calls to second line go straight to voicemail

Post by xhenxhe » Mon May 18, 2009 8:11 am

I suspected that might be the problem when it didn't work as advertised. Thanks. I also called and got the right serial number.

sgrunspan
Posts: 27
Joined: Thu Dec 11, 2008 11:31 am

Re: Calls to second line go straight to voicemail

Post by sgrunspan » Thu Jun 04, 2009 11:35 am

Ditto. Drove me batty until CS straightened it out for me.

frank1
Posts: 28
Joined: Fri Jun 05, 2009 10:33 am

Re: Calls to second line go straight to voicemail

Post by frank1 » Wed Jun 24, 2009 10:03 am

Same problem for me. The serial number printed on my sticker was wrong. I called customer support and they were able to tell me what the correct number is.

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