Ooma Scout not working on all of my phone jacks

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dykstjan
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Joined: Mon Sep 01, 2008 4:03 pm

Ooma Scout not working on all of my phone jacks

Post by dykstjan » Mon Sep 01, 2008 4:13 pm

My Ooma Sout works on some of my phone jacks but not others. I connected the Scout to a downstairs phone and it worked for 1/2 day then the bottom lights turned solid red indicating that it's no longer working.
My husband put a new phone wire in (thinking that perhaps the phone wire was faulty) and we got the same results... worked for 1/2 a day then stopped. I can put the scout on a different phone jack and it will work fine. 1/2 the jacks work, 1/2 don't. I can get my regular land line phone working on all of the jacks. Any ideas?

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Bobby B
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Re: Ooma Scout not working on all of my phone jacks

Post by Bobby B » Tue Sep 02, 2008 4:01 pm

Hi dykstjan,

ooma Scouts can have problems connecting to the Hub if there is interference in the phone wiring. This can be enhanced or caused by:

1. Old home phone wiring
2. Very long home phone wiring
3. Devices or wires in the wall that generate interference

There might be a few ways to work around this problem. Depending on your home phone wiring setup, you might try moving the Hub closer to the Scout to see if the problem is resolved. You can move the Hub away from your Internet connection modem/router with "Home Plug" Units that extend Ethernet through your home electrical wiring.

It is a bit odd that the Scout works for 1/2 day then stops working. Usually the Scout either works or doesn't when there's an wiring problem. If you reboot the Scout, does it start working again for another 1/2 day?

Thanks,
Bobby
Bobby B

edex
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Joined: Thu Sep 10, 2009 6:37 am

Re: Ooma Scout not working on all of my phone jacks

Post by edex » Mon Sep 14, 2009 7:03 pm

I have the same problem with my scout. Sometimes I can make outbound calls, sometimes I can't. It's like a hit or miss. It can receive incoming calls without problems, but when I dial to my cellphone, it gives me a busy signal. However, I didn't have this problem when the jack was used as a landline. The 3 handsets connected to the Hub works all the time, audio quality is excellent. I tried to switch to a cordless Dect 6 phone to the scout, but results were the same.
Last edited by edex on Tue Sep 15, 2009 4:38 am, edited 1 time in total.

murphy
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Location: Pennsylvania

Re: Ooma Scout not working on all of my phone jacks

Post by murphy » Mon Sep 14, 2009 7:21 pm

It appears that you no longer have a land line. Did you disconnect the telephone company wires at the network interface?
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

edex
Posts: 6
Joined: Thu Sep 10, 2009 6:37 am

Re: Ooma Scout not working on all of my phone jacks

Post by edex » Tue Sep 15, 2009 5:23 am

I don't have a landline anymore. So, how do I disconnect the telephone company's wires at the network interface?

murphy
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Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Ooma Scout not working on all of my phone jacks

Post by murphy » Tue Sep 15, 2009 5:41 am

Find the network interface box, usually located on the outside of the house. Unplug the phone wire from the phone jack that is inside the box.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

edex
Posts: 6
Joined: Thu Sep 10, 2009 6:37 am

Re: Ooma Scout not working on all of my phone jacks

Post by edex » Tue Sep 15, 2009 6:17 am

Thanks, I'll let you know how this works.

edex
Posts: 6
Joined: Thu Sep 10, 2009 6:37 am

Re: Ooma Scout not working on all of my phone jacks

Post by edex » Tue Sep 15, 2009 12:55 pm

Murphy, thanks, it worked! For those of you having connection problems with your scout, disconnect the company's telephone wires network interface ( the box located outside your home )

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