Need extra help installing your Ooma Hub or Telo system? Let us know.
#104966 by Daemoen
Sun Jan 06, 2013 11:09 am
Brought home the ooma yesterday, and since then it has been nothing but headaches (maybe i should have gone with vonage after all).

Got the device connected to the network, it downloaded the latest firmware... and not once has it reached its own service. It has been activated through their website, it *does* have network connectivity, as verified by using it as a router for a second device, and surfing the internet absolutely fine, as well as checking the oomas built in web server.

The only actual issue seems to be reaching *their* service. I have attempted to reboot numerous times, hoping that maybe I would get lucky, at this point it looks like im going to have to start running tcpdump and find out what the heck it is failing to do correctly.

Anyone out there have similar issues, or know off hand if it requires port level forwarding to be enabled to act as a service host?

Current light status:
Ports on back obviously lit up
Ooma Status Indicator is flashing red
Top 3 lights (Volume, Brightness, and Wireless Icon (Dect?) are all solid blue
1/2 Solid Blue
Trash / VM indicator : Off
Bottom 4 (stop, rewind, blah blah): Off
#104971 by thunderbird
Sun Jan 06, 2013 1:20 pm
"Ooma Status Indicator is flashing red" means the Ooma Telo isn't seeing an Internet signal.

Assuming that you have Activated the Ooma Telo, and your Credit card information is correct and up to date in My Ooma:

Remove power from the Modem, Ooma Telo, and Router. Repower the Modem. After the Modem is done booting, Repower the next device in line (either the Ooma Telo or Router.) When the next device in line has finished booting, repower the last device.

If that doesn't work, access Ooma Setup:
If connected Modem-Ooma-Router, type in a Brower window, in one of the computers that are connected to the Router.

If connected Modem-Router-Ooma, temporarily connect a network cable from the Ooma Telo Home Port to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if Wi-Fi is turned on in the computer. Reboot the computer. Type in the computer browser window.

The Ooma Setup pages opens. Click on the Status Tab.

Check for the following:
TO INTERNET port:.................................................... Connected: [ ]
OOMA Tunnel:.................................................................................. Connected

If you don't see "To INTERNET port: Connected and see the IP address, that your Ooma Telo is connected to, you can click on the Ooma Setup pages Internet Tab, and then click on the Down Arrow following the words Connection type: Select Dynamic DHCP (which will force and Internet connection if your Router is set to issue DHCP IP addresses), unless you are using DSL, then you select PPPoE and fill in the DSL provider Name and Password (not required for an after Router Ooma Telo connection). In either case click on the Update Device button at the bottom of the page.

If you see the To Internet port: showing connected, but don't see the OOMA Tunnel connected, you have to contact Ooma Customer Support for a "Kick Start" to wake up your Ooma Profile.

Customer Support
Phone: 1-888-711-OOMA (6662)
Hours: Weekdays 7am-7pm PT, Weekends 8am-5pm PT
#104972 by Daemoen
Sun Jan 06, 2013 1:28 pm
Thunderbird, Thank you. That was the type of information I needed (about the tunnel). The rest of the stuff was already dealt with numerous times over. Right now, I have connection and everything else, but the tunnel is disconnected. Now back to dealing with support.

WOW..... I am almost tempted to return this product. They require you to allow them to have an open vpn tunnel to your network? I definitely know that that was not disclosed, and I do not like that one bit. Good thing I can isolate them 100% away into their own vlan. I still don't know if I trust this product after finding out why the tunnel wouldn't establish. (I block ports incoming, obviously).

Now I get to go relay out my network, and allow them to use 1194 udp for openvpn (which affects me, since I use openvpn for my servers).

I am NOT happy.
#104986 by thunderbird
Sun Jan 06, 2013 3:50 pm
If you get the Ooma Telo functioning properly connected after the Router, there is an additional measure that you can take if you are concerned about security.

Norton Internet Security has a function were you can go into Settings>Network>Smart Firewall>Trust Control and block all traffic from/to or between the concerned computers/servers and the Ooma Telo, with a Trust Level setting of Restricted for the Ooma device.

I have used Norton Internet Security in my computers for several years using this setting. The only problem I have is when I wanting to access Ooma Setup, I have to temporarily disable Norton Internet Security Smart Firewall during the time I am accessing Ooma Setup.

Note: Norton Internet Security has to be installed on all of the concerned computer/servers.

Note: It may have happened, but it has never been reported and I have never heard of someone "hacking" through the Ooma Tunnel to a computer's data, with or without extra protection. There are some people that use Ooma devices (Telo & Hub), that have very sophisticated server setups, and as far as I know they have never had or reported problems.

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