I currently have a landline with Bell Canada and my DSL internet service provider is Radioactif, that uses the Bell lines.
I want to port my number from Bell to Ooma. When I tried to do this, I had this message that scares me a little :
If your DSL service is delivered on the same line as your phone service, you must separate the two before you transfer your phone number. Ask your current provider for "stand-alone" or "dry-loop" DSL. Failure to separate the two services will result in the loss of your DSL/Internet service after your port completes.
When I call Radioactif to have them installed a dry-loop DSL instead of using the Bell connection, they told me to cancel with Bell before and they will come install their dry line after that. But I need to separate the line before the port, if not, my connection will be lost ? Is that right ? So, i'm not sure what to do and hope that someone had the same problem that i have.
Thank you for any help understanding this situation
You can directly ask your DSL provider "What happens if I cancel my phone service?" See what they say. Will your DSL service continue?
Thanks for your input
Is this what the ISP told you? I had cases where a 3rd party DSL provider installed service onto a phone line that is dead (as long as the dead phone line belongs to the company that they can work with).martint wrote:The problem is that my internet provider use the wires from the telephone company so, if i cancel my phone, my dsl will not work anymore.