wrs_ooma wrote:It is not an issue with power. The little green network light on the back lights up when I plug in the network cable, but none of the lights on the top of the Telo come on. I'm talking with Ooma support now but they are stumped. Their servers show that the Telo initially connected to the internet yesterday, but now it is not. My router shows a yellow light on the port, which means there is a physical connection that is powered, but the Telo is not attempting to connect to the internet.
There is now at least an Ooma Telo Internet connection light showing at the Intenet port receptacle.
But still bad news. See light functions below:
There are two tiny little lights located in the Internet Port receptacle and in Home Port receptacle, on the back of an Ooma device where Network cables connect. One is called the LNK light and the other the ACT light.
LNK should light up solid when connected to network, and ACT should light up blinking when info is being downloaded/uploaded to/from the network, to/from the Ooma device.
Did you try booting the Ooma Telo with all Internet cables, phone cables, and USB devices temporarily removed, with only the power plug connected? Once in a great while, the power only connection will allow the Ooma device to "wake up".
In the past some people have had success leaving the Ooma Telo unpowered overnight. Then repower it the next day and left it sit, and it started by itself. Others have said that they just left it powered for a few days and it started.
But probably what happened, when the power was removed while downloading firmware, the bootloader became damaged. If that was the case there is no hope.
If your Ooma Telo is within the one year warranty period, just ask for another one. Ooma will send out another Ooma Telo shipping prepaid. They will also send along a prepaid shipping label to ship the defective Ooma Telo back.
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