Premier Trial questions

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helenkw8
Posts: 1
Joined: Sat Sep 29, 2012 7:27 am

Premier Trial questions

Post by helenkw8 » Sat Sep 29, 2012 7:32 am

Hi,
I have just set up my Ooma with a 2 month premier trial. However I'm confused about trying out Premier features.
My plan type says I'm "Basic", and when I click on the Premier features, it looks like I have to pay to add any Premier features. How does the Premier trial work? If I select features, like trying out the international calling plan, will I have to "pay" or only after my trial ends?

Sorry for the newbie question, I just can't figure it out from the onscreen info, and customer service is closed on the w.e.

thanks for any help.
-H

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Premier Trial questions

Post by thunderbird » Sat Sep 29, 2012 7:58 am

helenkw8 wrote:Hi,
I have just set up my Ooma with a 2 month premier trial. However I'm confused about trying out Premier features.
My plan type says I'm "Basic", and when I click on the Premier features, it looks like I have to pay to add any Premier features. How does the Premier trial work? If I select features, like trying out the international calling plan, will I have to "pay" or only after my trial ends?

Sorry for the newbie question, I just can't figure it out from the onscreen info, and customer service is closed on the w.e.

thanks for any help.
-H
You have to pay for International calls any time.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

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