How do I disconnect my outside wires?

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JudiHurd
Posts: 9
Joined: Tue Sep 18, 2012 6:24 pm

Re: How do I disconnect my outside wires?

Post by JudiHurd » Thu Sep 20, 2012 5:47 am

Thanks. I just know tho, that when I disconnected all 3 outside phone jacks, I no longer had internet. I already have my "ooma phone" connected to the Ooma unit which is connected to a wall (phone) outlet. I'll try disconnecting the outside jacks again....
Thanks.....

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lbmofo
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Re: How do I disconnect my outside wires?

Post by lbmofo » Thu Sep 20, 2012 1:46 pm

JudiHurd wrote:Thanks. I just know tho, that when I disconnected all 3 outside phone jacks, I no longer had internet. I already have my "ooma phone" connected to the Ooma unit which is connected to a wall (phone) outlet. I'll try disconnecting the outside jacks again....
Thanks.....
I wouldn't connect your Ooma "phone" port to a walljack until you figured out what's going on. Disconnect all 3 modular plugs in the NIB, verify that your internet and hence Ooma is working, then connect Ooma "phone" port to a walljack.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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JudiHurd
Posts: 9
Joined: Tue Sep 18, 2012 6:24 pm

Re: How do I disconnect my outside wires?

Post by JudiHurd » Thu Sep 20, 2012 6:02 pm

Will do! Ooma unplugged from wall jack. Will post update when I unplug jacks from outside AT&T box.
Thanks!
Judi

JudiHurd
Posts: 9
Joined: Tue Sep 18, 2012 6:24 pm

Re: How do I disconnect my outside wires?

Post by JudiHurd » Fri Sep 21, 2012 8:34 am

Was finally successful in unplugging all 3 phone jacks outside and still get internet. But when I plug in the phone cord from the "wall" outlet in the Ooma unit to the wall jack inside the house....no dialtone on any of the other phones. Sigh. Any more ideas?

Thanks again!
Judi

2spirit
Posts: 153
Joined: Wed Dec 16, 2009 8:28 am
Location: Maryland

Re: How do I disconnect my outside wires?

Post by 2spirit » Fri Sep 21, 2012 9:47 am

Judi,
The connection must go from the Ooma "Phone" port to your wall jack. If your Telo has a "Wall" port, do not use it . . . it should be left empty.
Telo w/ 2 Ooma Handsets
Annual Premier Subscriber

JudiHurd
Posts: 9
Joined: Tue Sep 18, 2012 6:24 pm

Re: How do I disconnect my outside wires?

Post by JudiHurd » Fri Sep 21, 2012 1:39 pm

Then I am confused. If the phone plugs into the wall, how does it connect with the Ooma device? Thanks, Judi

murphy
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Location: Pennsylvania

Re: How do I disconnect my outside wires?

Post by murphy » Fri Sep 21, 2012 1:49 pm

JudiHurd wrote:Then I am confused. If the phone plugs into the wall, how does it connect with the Ooma device? Thanks, Judi
Connect a phone cable from the Phone jack on the Telo to the nearest phone jack on the wall of your room.
If you also need to connect a telephone at that point use a phone line splitter.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

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lbmofo
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Location: Greater Seattle
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Re: How do I disconnect my outside wires?

Post by lbmofo » Fri Sep 21, 2012 2:07 pm

JudiHurd wrote:Then I am confused. If the phone plugs into the wall, how does it connect with the Ooma device? Thanks, Judi
What murphy said. Connect a phone cord from Ooma's "phone" port to your walljack on the wall. If you need to plug in your phone as well, use one of these duplex splitters:

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Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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JudiHurd
Posts: 9
Joined: Tue Sep 18, 2012 6:24 pm

Re: How do I disconnect my outside wires?

Post by JudiHurd » Sat Sep 22, 2012 10:36 am

You are all geniuses! I am one happy camper. It worked! Thank you all for your help....I appreciate it!!!!
Judi

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