Can anyone give me a detailed description on how to do this? My Netgear is model WNDR3700. My Modem is an ARRIS provided by Cox Cable.
The service works fine for a short period and a couple calls, the blinks red but allows calls, then goes out and has no dial tone whatsoever. I was advised by Support:
Okay. It is possible that there are some settings in your router's firewall preventing some of the services of Ooma to connect. There are around 10,000 service ports being used by Ooma. Some of them are open but some are not. A DMZ is a feature on most routers where they can put an exemption to a particular device not to include on the security/firewall parameters. Please contact your router manufacturer to have them assist you on how to put the Ooma into DMZ. They may ask for the Ooma's MAC address, it is the one that starts with 00:18:61..
They told me to call the manufacturer of the Rotar, but I was hoping someone here had already dealt with this.
Thanks.
The service works fine for a short period and a couple calls, the blinks red but allows calls, then goes out and has no dial tone whatsoever. I was advised by Support:
Okay. It is possible that there are some settings in your router's firewall preventing some of the services of Ooma to connect. There are around 10,000 service ports being used by Ooma. Some of them are open but some are not. A DMZ is a feature on most routers where they can put an exemption to a particular device not to include on the security/firewall parameters. Please contact your router manufacturer to have them assist you on how to put the Ooma into DMZ. They may ask for the Ooma's MAC address, it is the one that starts with 00:18:61..
They told me to call the manufacturer of the Rotar, but I was hoping someone here had already dealt with this.
Thanks.