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#99200 by cyras21
Sat Aug 18, 2012 4:52 am
I have the OOMA TELO and handset. I have two lines, one of which will be a fax. I've already set up the handset in preferences but the line that is to be used on the handset will not move. When I click on the tab, the handset is not an option like it is on the fax line.

Any ideas how to fix this?
#99205 by lbmofo
Sat Aug 18, 2012 1:26 pm
Do you mean when you edit a phone number, you can't associate a personal device to it?

I think this is because you can't associate the primary number in your account to a personal device.

If the 2ndary number in your account is the fax number, go ahead and create a Telo (not Telo handset) personal device and assign the fax number to the Telo personal device. You can hook up a fax machine to your Telo "phone" port. The primary number would be "shared" and would only ring your handset. The fax number will only ring phones/fax machine connected to your Telo "phone" port. If the primary number is what you want to use as fax number, then call Ooma customer service at 1-888-711-OOMA and have them swap the phone number positions (make secondary primary and primary secondary).

https://www.ooma.com/app/support/personal-devices
https://www.ooma.com/app/support/personal-phone-number

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