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#486 by skellener
Tue Aug 26, 2008 12:11 pm
I just signed up for Ooma. The device seems to be working just fine. I emailed support just before I purchased the Ooma and asked for the proper steps to switch over. They said DO NOT cancel your landline first if you want to port the number to Ooma.

OK so I'm signed up today, Ooma seems to be working. I do not wish to keep my landline. So at what point will I know if it's OK to cancel my landline? WIll Ooma send me an email or voice message? Or will the phone company contact me about moving my phone number?

I'm just a little confused as to when I can get rid of the landline. I know it said it could take a few weeks to switch over.
#487 by trim81
Tue Aug 26, 2008 5:14 pm
DO NOT CANCEL YOUR LANDLINE.

Call Ooma, request a "Port Request".... it will take 3 weeks or so... Wait it out.

You do not need to notify ATT/Verizon/or whatever company you are on regarding the port.

As soon as the number is ported out, ATT/Verizon will cancel itself.

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