Only Number 1 and 2 lit on TELO

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focuspuller
Posts: 166
Joined: Fri Sep 04, 2009 2:45 pm
Location: Third Planet From The Sun

Only Number 1 and 2 lit on TELO

Post by focuspuller » Tue Jul 17, 2012 2:39 am

When I looked at my TELO this morning only the numbers 1 and 2 are lit blue. No flower. No dial tone.

I pulled the power cord and left it unplugged for 10 minutes. On plugging it in, again only the numbers 1 and 2 lit up...no boot sequence.

What could be the issue?

Thanks in advance.
One if by Land
Two if by Sea
Three if by Limo

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Only Number 1 and 2 lit on TELO

Post by thunderbird » Tue Jul 17, 2012 2:47 am

focuspuller wrote:When I looked at my TELO this morning only the numbers 1 and 2 are lit blue. No flower. No dial tone.

I pulled the power cord and left it unplugged for 10 minutes. On plugging it in, again only the numbers 1 and 2 lit up...no boot sequence.

What could be the issue?

Thanks in advance.
Probably had a power surge or lightening strike.

Remove power from the Ooma Telo.
Remove all Network cables, Phone cords, and USB devices from your Ooma Telo, leaving only the power cord connected.
Repower the Ooma Telo and see if it will boot farther then the Line 1 & Line 2 lights. If it will boot to the red flashing Ooma symbol, remove power and reconnect everything.

Otherwise if it only boots to the Line 1 & Line 2 lights, the boot loader is damaged and the Ooma Telo is unserviceable.

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focuspuller
Posts: 166
Joined: Fri Sep 04, 2009 2:45 pm
Location: Third Planet From The Sun

Re: Only Number 1 and 2 lit on TELO

Post by focuspuller » Tue Jul 17, 2012 2:57 am

thunderbird wrote: Otherwise if it only boots to the Line 1 & Line 2 lights, the boot loader is damaged and the Ooma Telo is unserviceable.
Thanks Thunderbird for the quick reply....

Looks like it's bricked.

Do you know how this could happen? It was fine last night, and this morning down and out.
One if by Land
Two if by Sea
Three if by Limo

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