Need extra help installing your Ooma Hub or Telo system? Let us know.
#35 by istra
Tue Apr 29, 2008 6:00 pm
In the user guide, the ooma hub is said to be able to be reached by connecting to http://setup.ooma.com through a web browser. When I go this route, I get a DNS error. In order to reach the ooma hub setup page, I have to use the IP address http://172.27.35.1. Is there some reason this may be the case? My setup looks like this:

Modem----ooma hub----wireless router----myriad computers

I have ported my number to ooma, so there is no phone line into the ooma hub now.

Thanks for any help
#37 by Bobby B
Wed Apr 30, 2008 12:09 pm
Hi istra,

As likely already know, DNS servers translate host names to IP addresses. Typically when the ooma Hub is placed in between the modem and the router, your wireless router should have its DNS server set to the IP address of the ooma Hub (automatically via the DHCP protocol). Next, when your computers connect to your wireless routers, you should see them pick up the DNS server configuration from the router (automatically via the DHCP protocol).

In your case, likely the DNS server is set statically on the computers themselves or on your wireless router. A quick way to check what your DNS server is set to is to use the "nslookup" from the windows command prompt or OS X terminal.App. To test this, type "nslookup" at the prompt and type in the address of "setup.ooma.com" The "Server:" field will tell you what your DNS server is set to. Here's an example successful output:

Code: Select allmyMac ~ 506$ nslookup
> setup.ooma.com
myMac ~ 506$ nslookup
> setup.ooma.com
Server:         172.27.35.1
Address:        172.27.35.1#53

Name:   setup.ooma.com
Address: 172.27.35.1



I hope that helps -- If you run into any problems figuring out this DNS issue, feel free to give our Support team a call.

-Bobby

istra wrote:In the user guide, the ooma hub is said to be able to be reached by connecting to http://setup.ooma.com through a web browser. When I go this route, I get a DNS error. In order to reach the ooma hub setup page, I have to use the IP address http://172.27.35.1. Is there some reason this may be the case? My setup looks like this:

Modem----ooma hub----wireless router----myriad computers

I have ported my number to ooma, so there is no phone line into the ooma hub now.

Thanks for any help
#116 by Bobby B
Thu May 15, 2008 8:46 am
We don't have a way to track the status of the ooma Scouts in a web interface, but we plan on adding this to the ooma Lounge in the future. This planned interface will allow you to see what ooma Scouts are connected to the system and will allow you to configure personal devices without having to manually enter a ooma Scout serial number.

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