Need extra help installing your Ooma Hub or Telo system? Let us know.
#96641 by rickconklin
Sat Jun 02, 2012 5:41 pm
I went through the recommended steps to put my Ooma Telo between my cable modem and my router (Apple airport extreme). Prior to that I did the speed test and made the changes in the setup. I used the max speed.

But for the first time we tried using the phone and the web at the same time. My wife was on the phone and at the same time I tried to use our computer. It could not access the web. Its connected directly by Ethernet cable to my Apple router.

The iPhone or my iPad couldn't get to the web over the WiFi. I turned WiFi off on my iPad and am typing this using 3G AT&T.

Why is Ooma shutting off all access to my Cable modem when the phone is in use?

Thanks

Rick Conklin
Wichita, KS
#96642 by thunderbird
Sat Jun 02, 2012 5:52 pm
rickconklin wrote:I went through the recommended steps to put my Ooma Telo between my cable modem and my router (Apple airport extreme). Prior to that I did the speed test and made the changes in the setup. I used the max speed.

But for the first time we tried using the phone and the web at the same time. My wife was on the phone and at the same time I tried to use our computer. It could not access the web. Its connected directly by Ethernet cable to my Apple router.

The iPhone or my iPad couldn't get to the web over the WiFi. I turned WiFi off on my iPad and am typing this using 3G AT&T.

Why is Ooma shutting off all access to my Cable modem when the phone is in use?

Thanks

Rick Conklin
Wichita, KS

Try this first:
For a Modem-Ooma-Router connection, normally the Ooma Setup>Advanced page Quality of Service Upstream and Downstream Internet speed settings are set to approximately 80% of the measured Upload and Download speeds as measured by http://www.phonepower.com/speedtest . This is a starting point and you may have to lower or raise these values to get both the Computer and the Ooma Telo to function together at the same time.

Next if that doesn't work, try connecting Modem-Router-Ooma, then test.

Normally for this connection the Ooma Setup Advanced page Quality of Service setting are set to zero.

Also normally nothing is connected to the Ooma Telo Home port, except temporarily a computer to access Ooma Setup using http://172.27.35.1 .
#96652 by rickconklin
Sun Jun 03, 2012 5:57 am
I did the speed test and entered just under 80% into the upload and download fields.

I can now use the computer and talk on the phone over the Ooma. But, I do hear LESS quality. There is a noticeable "crackle" that I hear at my end.

Question: When I enter the 80% settings, am I giving Ooma 80% of my bandwidth? Or am I giving Ooma 20% of my bandwidth.

Their ads say the Ooma only takes a fraction of the internet connection. So, I'm not sure.

thanks

Rick
#96653 by thunderbird
Sun Jun 03, 2012 6:06 am
rickconklin wrote:I did the speed test and entered just under 80% into the upload and download fields.

I can now use the computer and talk on the phone over the Ooma. But, I do hear LESS quality. There is a noticeable "crackle" that I hear at my end.

Question: When I enter the 80% settings, am I giving Ooma 80% of my bandwidth? Or am I giving Ooma 20% of my bandwidth.

Their ads say the Ooma only takes a fraction of the internet connection. So, I'm not sure.

thanks

Rick

You may have to adjust your Internet Quality of Service settings slightly upward or downward to get the best Ooma Quality of Service.

More on Quality of Serivce:
https://www.ooma.com/app/support/learnin ... ervice-qos
https://www.ooma.com/app/support/configu ... ty-service

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