Wireless Printer Puts Ooma in DND

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westekooma
Posts: 3
Joined: Tue May 15, 2012 7:40 am

Wireless Printer Puts Ooma in DND

Post by westekooma » Tue May 15, 2012 7:46 am

This is bizarre. I have an HP LaserJet printer that is connected to the wireless network. Whenever I print to it, my Ooma Telo switches into Do Not Disturb mode. If I print to it again, it will turn off Do Not Disturb. This is consistent every time I print to the printer.

Any ideas on why this specific problem is happening and what I can do about it?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Wireless Printer Puts Ooma in DND

Post by thunderbird » Tue May 15, 2012 8:31 am

westekooma wrote:This is bizarre. I have an HP LaserJet printer that is connected to the wireless network. Whenever I print to it, my Ooma Telo switches into Do Not Disturb mode. If I print to it again, it will turn off Do Not Disturb. This is consistent every time I print to the printer.

Any ideas on why this specific problem is happening and what I can do about it?
Probably if you change your Router Wi-Fi frequency setting from Automatic to one of the listed frequencies (channels), the problem will be corrected. If you don't have success with the first frequency selection, try the next until you have success.

Next contact Ooma Customer Support and let them know what is happening, so they can make corrections to the Ooma Telo in a later firmware revision.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Wireless Printer Puts Ooma in DND

Post by murphy » Tue May 15, 2012 8:48 am

Are the printer and the Telo connected to the same AC power outlet?
Laser printers draw a huge spike of current when they come out of sleep mode.
That is why they are not supposed to be connected to the battery backed outlets of an UPS.
It might drop the Telo's incoming voltage enough to cause it problems.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

westekooma
Posts: 3
Joined: Tue May 15, 2012 7:40 am

Re: Wireless Printer Puts Ooma in DND

Post by westekooma » Tue May 15, 2012 11:46 am

They are plugged into the same power strip. And I am using Channel 11 on my router, which is not the default.

murphy
Posts: 7238
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Wireless Printer Puts Ooma in DND

Post by murphy » Tue May 15, 2012 12:16 pm

Connect the printer directly to the wall outlet or better yet to a different circuit.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

westekooma
Posts: 3
Joined: Tue May 15, 2012 7:40 am

Re: Wireless Printer Puts Ooma in DND

Post by westekooma » Tue May 15, 2012 12:29 pm

Turns out this has nothing to do with the AC power outlet or the WiFi channel. I moved the Telo box away from the laser printer and it stopped turning on/off DND.

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