modem/ooma/router = slow internet speed

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lbmofo
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Re: modem/ooma/router = slow internet speed

Post by lbmofo » Fri Jan 25, 2013 11:49 am

jstockton, Ooma would work fine either way.

"Optimal Setup" posts for your reference

If after Router - viewtopic.php?t=12403

If before Router - viewtopic.php?t=9536#p66155
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jstockton
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Re: modem/ooma/router = slow internet speed

Post by jstockton » Fri Jan 25, 2013 12:23 pm

lbmofo, thanks for the links; however after making those changes I still do not have close to my subscribed download speeds. Speedtest show 3.5 Mbps down and without the telo there I get around 15-16 Mbps.

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lbmofo
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Re: modem/ooma/router = slow internet speed

Post by lbmofo » Fri Jan 25, 2013 12:38 pm

jstockton wrote:lbmofo, thanks for the links; however after making those changes I still do not have close to my subscribed download speeds. Speedtest show 3.5 Mbps down and without the telo there I get around 15-16 Mbps.
That shouldn't be the case and I haven't seen that myself. The thing I can think of is maybe you didn't power cycle your modem properly (does it have batteries?).
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
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jstockton
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Re: modem/ooma/router = slow internet speed

Post by jstockton » Fri Jan 25, 2013 1:51 pm

It's an old Motorola Surfboard so I don't think it has a battery. I unplugged it for again for about a minute and I still get the same results.

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lbmofo
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Re: modem/ooma/router = slow internet speed

Post by lbmofo » Fri Jan 25, 2013 2:16 pm

Are you doing the proper power up sequence? With everything turned off, turn on modem first, wait until it comes online, then power up Ooma, wait until all blue, then power up router.
Customer Since: 3/13/10
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jstockton
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Re: modem/ooma/router = slow internet speed

Post by jstockton » Fri Jan 25, 2013 2:17 pm

Yes, thats the order. I wait until the modem registers with my ISP, then wait till all the lights are on the telo, then the router.

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Re: modem/ooma/router = slow internet speed

Post by lbmofo » Fri Jan 25, 2013 2:42 pm

Having Ooma in front of the router should not slow down your internet speed.

Let's say you setup your QoS value in Ooma....when you have Ooma call going on, you'll see the upload drop to below where you set the QoS at (download QoS, you set to 0; disabled) but when Ooma is not in use, the upload speed should come back up to full throttle.
Customer Since: 3/13/10
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jstockton
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Re: modem/ooma/router = slow internet speed

Post by jstockton » Fri Jan 25, 2013 2:49 pm

Actually, I think that upload speeds are pretty much the same with modem/router/ooma and modem/ooma/router. It's the download speeds that are way off.

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Re: modem/ooma/router = slow internet speed

Post by thunderbird » Fri Jan 25, 2013 2:58 pm

jstockton:
If you go to https://www.ooma.com/sites/default/file ... G_2011.pdf step 2, you will notice that the preferred method of connection is now Modem-Router-Ooma.

This was changed when the Ooma Wireless Wi-Fi USB dongle came out, which is considered a Modem-Router-Ooma connection.

jstockton
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Re: modem/ooma/router = slow internet speed

Post by jstockton » Fri Jan 25, 2013 3:11 pm

Not sure if it matters or not, but on my DNS test page I see the last 2 services have different IP addresses. Is this normal?


ntp.ooma.com 208.83.244.20 208.83.244.21 208.83.244.20 208.83.244.21
vpn.ooma.com 208.83.244.66 208.83.244.64 208.83.244.66 208.83.244.121

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