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#92611 by lbmofo
Sun Feb 05, 2012 12:33 pm
I have a friend with Ooma (Hub) before the router set up.

He upgraded his Router to Netgear N600 Wireless Dual Band Gigabit Router - Premium Edition (WNDR3800) by Netgear but it broke his Dish Sling access via Dish mobile app.

His Hub setup:

Home Port
IP Address: 172.27.35.1
Netmask: 255.255.255.0

DHCP Configuration
Start Address: 172.27.35.2
End Address: 172.27.35.2

Forwarding 5101-5102 TCP & UDP to 172.27.35.2

His old router looked like this after connectiong to Hub's Home Port via DHCP:

IP Address: 172.27.35.2
Subnet Mask: 255.255.255.0
Default Gateway: 172.27.35.1
Primary DNS Server: 172.27.35.1

The above is what I expected with the new router as well.
However, the new router's wizard wants to connect to Hub Home Port via PPPoE using some random userid (Netgear) and password.

Using PPPoE method of connection, the router looks like this:

IP Address: 172.27.36.3
Subnet Mask: 255.255.255.0
Default Gateway: 172.27.36.1
Primary DNS Server: 172.27.36.1

The internet works fine and Ooma works fine with router connecting to Hub Home Port via PPPoE like above.

When I force the router to connect to Hub Home Port via DHCP, the connection would fail (does not get IP).

DHCP would succeed if I change the Ooma Hub like below:

Home Port
IP Address: 172.27.36.1
Netmask: 255.255.255.0

DHCP Configuration
Start Address: 172.27.36.2
End Address: 172.27.36.2

Attemping to make the Dish Sling work, Forwarding 5101-5102 TCP & UDP to 172.27.36.2

With above Hub setup, the router looks like this via DHCP:

IP Address: 172.27.36.2
Subnet Mask: 255.255.255.0
Default Gateway: 172.27.36.1
Primary DNS Server: 172.27.36.1

Anyone know why this is?

Friend's Dish Sling is still not working (will look into it further later) but I left Hub's DHCP setup to 172.27.36.2.
#92612 by murphy
Sun Feb 05, 2012 12:55 pm
Is his internet via DSL?
If not, PPPoe is incorrect.
It sounds like the "Use built-in MAC address option has not been selected.
Also on the same page the mode should be DHCP, not Automatic.
Does he have the correct forwarding rules in his new router?
#92613 by lbmofo
Sun Feb 05, 2012 1:03 pm
murphy wrote:Is his internet via DSL? If not, PPPoe is incorrect.

Cable Internet. I thought it was odd that router wants to connect to Hub's Home Port via PPPoE. Successfully too. With weird IP: 172.27.36.3

murphy wrote:It sounds like the "Use built-in MAC address option has not been selected.

Yes.

murphy wrote:Also on the same page the mode should be DHCP, not Automatic.

Yes, I've changed that first; I wanted to make sure Hub's Modem Port gets IP from Cable modem using DHCP.

murphy wrote:Does he have the correct forwarding rules in his new router?

I think so, to make the Dish Sling work, forwarding 5101-5102 TCP & UDP to 172.27.36.2 now. Sling not working yet. Maybe I'll update the router firmware if not latest.
#92614 by thunderbird
Sun Feb 05, 2012 1:14 pm
Some thing to try:
It sounds like your friend has DSL for Internet service. Temporarily disconnect the new router and connect a network cable from the Ooma Hub Home port to the wired LAN port of the computer. Temporarily turn off Wi-Fi if Wi-Fi is turned on in the computer. Next do a Factory Reset of the Ooma Hub per the procedure below:

Hub and/or Scout factory reset sequence:

1) Remove the power for the Ooma device.
2) Hold down the Ooma tab [blue light] and connect the power. Hold for 30 seconds until all the lights start flashing.

Once the lights stop flashing, release the Ooma tab and the device will reset to factory settings.

Some people say they have to do the reset several times in a row before they have success.

The Ooma Hub will probably only come up to the flashing red tab. Reboot the computer if you can’t access Ooma Setup. Access Ooma Setup and go to Network Connections. Select PPPoE, and enter the Name and password.

Now the Ooma Hub should do the PPPoE login and the Netgear shouldn’t be trying to login to DSL. The rest of the Ooma Hub Home port setup should be the same as when using the old router, except you may have to open some Dish Sling ports 5101-5102 in the new Router, besides in the Ooma Hub.
#92615 by lbmofo
Sun Feb 05, 2012 1:59 pm
thunderbird, the Hub connects to internet fine. The router connects to Hub fine with PPPoE with nothing on Hub changed but to connect to Hub's Home Port using DHCP, I had to change the Hub setting to:

Home Port
IP Address: 172.27.36.1
Netmask: 255.255.255.0

DHCP Configuration
Start Address: 172.27.36.2
End Address: 172.27.36.2

I was wondering why that is.

BTW, last night, when I left his house, the Dish Sling didn't work. However, probably due to nightly self reboot of the Dish Receiver, the Dish Sling started to work today. The Hub DHCP setup is left as 172.27.36.X instead of 172.27.35.X
#92620 by thunderbird
Sun Feb 05, 2012 3:56 pm
lbmofo:
I seen your last post that the Dish Sling was now working. But that brings up more questions. You probably don’t want to touch a working setup but if you do….

More questions:
1. Is the Modem a Modem/Router?
2. Does the Hub connect to the Internet properly after an Ooma Hub factory reset with only the Ooma Hub connected to the Modem, and nothing connected to the Ooma Hub Home port?
3. If you connect a computer to the Ooma Hub Home port after the Factory reset, are the DHCP setting 172.27.35.1 and etc.?
4. If the Ooma Hub connects to the Internet, after an Ooma Hub factory reset, and there is only a Modem connected ahead of the Ooma Hub, and nothing connected to the Ooma Hub Home port, the problem has to be with the New Router. If there is no DSL PPPoE connection, the New Router shouldn’t be looking for one.
5. I see that the WNDR3800 is fairly new design and there are reports of the usual problems the come with a newer product.
6. I would make sure that the new Netgear WNDR3800 router is upgraded to the latest firmware. Then I would Restore Factory Settings for the Netgear WNDR3800 and go from there. If required, the Netgear WNDR 3800 router can be set up manually.

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