New Telo User - Cancelling Free Trial

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bamafamily
Posts: 1
Joined: Thu Nov 24, 2011 5:18 am

New Telo User - Cancelling Free Trial

Post by bamafamily » Thu Nov 24, 2011 5:27 am

Hey All,
I have read around and could not find this answer...
I bought a Telo at Costco, got it setup and the just finished porting my old number.
I dont plan on using all Premier features, but I have 46 days left in my free trial.

If I opt out now, will I lose the remaining days in my trial???
I know I can just wait until I get to within 5 days or so of the trial ending, but I might be out of town, etc. and get charged....

thanks
Bama

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lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
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Re: New Telo User - Cancelling Free Trial

Post by lbmofo » Thu Nov 24, 2011 11:19 am

You can opt out anytime so when trial expires (you won't lose any trial days), you'd be reverted to basic.

https://my.ooma.com/account/services

Also, if you decide to buy a year's Premier (before the trial ends), your porting fee would be refunded.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
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