misdialing on long distance

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
Fischer69
Posts: 2
Joined: Sun Nov 06, 2011 2:19 pm

misdialing on long distance

Post by Fischer69 » Sun Nov 06, 2011 2:25 pm

I'v tried 3 different handsets on ooma telo. I can dial local numbers with no problem, but when I dial long distance ooma seems to insert my area code before the number and keeps calling the same local number. When I'm dialing it completes the call after 7 or 8 numbers dialed. For instance I dial 218 525 03 and then it connects to a 253 exchange. Any Clues?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: misdialing on long distance

Post by thunderbird » Sun Nov 06, 2011 2:48 pm

Fischer69 wrote:I'v tried 3 different handsets on ooma telo. I can dial local numbers with no problem, but when I dial long distance ooma seems to insert my area code before the number and keeps calling the same local number. When I'm dialing it completes the call after 7 or 8 numbers dialed. For instance I dial 218 525 03 and then it connects to a 253 exchange. Any Clues?
Do two things:
Go to My Ooma https://my.ooma.com/system and Enable ten digit dialing.

Power off the Ooma device for 20 minutes. This allows time for the Ooma servers to reload/reset/correct your Ooma profile. Then repower the Ooma device and test.

If that doen't work, try dialing with a *98 or *96 before dialing the number. Example: *98-1-xxx-xxx-xxxx.

Fischer69
Posts: 2
Joined: Sun Nov 06, 2011 2:19 pm

Re: misdialing on long distance

Post by Fischer69 » Sun Nov 06, 2011 3:17 pm

Thank you. It's been so long since I've dialed long distance from my home phone that I completely forgot how to dial without a cell.

Post Reply