Need extra help installing your Ooma Hub or Telo system? Let us know.
#88652 by jefpsu1
Thu Oct 20, 2011 6:54 pm
I just activated and installed a new Telo...the red light came on and has never gone off...its been on for hours. Setup is through comcast cable modem to a NetGear router to the Ooma (my speed is fine). I have already tried power cycling the cable modem, router and the telo. I also have tried to hook it directly to the cable modem but that didn't work either.
#88653 by thunderbird
Thu Oct 20, 2011 7:23 pm
jefpsu1 wrote:I just activated and installed a new Telo...the red light came on and has never gone off...its been on for hours. Setup is through comcast cable modem to a NetGear router to the Ooma (my speed is fine). I have already tried power cycling the cable modem, router and the telo. I also have tried to hook it directly to the cable modem but that didn't work either.

First, make sure your Ooma Telo is Activated reference, https://go.ooma.com/activate and https://www.ooma.com/app/support/activation-and-setup

Second: If your connection is Modem-Router-Ooma, make sure that you have a network cable connected from a Router LAN port to the Ooma Telo Internet port. Note: A few times the network cable that comes with the Ooma Telo has been defective. Also be sure you aren't using a phone cable instead of a network cable, it's easy to get them mixed up. Temporarily connect a network cable from your Ooma device home port, to the wired LAN port of a computer. Temporarily turn off Wi-Fi in the computer, if turned on. Remove power from the Ooma Telo, then repower the Ooma Telo and allow it to boot as far as it will boot. (If the Ooma symbol of th face of the Ooma Telo turns blue, then you are done, go no further). Reboot the computer. Access your Ooma Setup pages by typing http://172.27.35.1 in your computer browser window. The Ooma Setup pages open. Click on the Internet tab, then click on the down arrow in blank after words Connection type: Change to Dynamic (DHCP). At bottom of page click on Update Device.
Remove power from the Modem, Router, and Ooma Telo. Repower the Modem. When the Modem is done booting, repower the Router. When the Router is done booting, repower the Ooma Telo.

If you still have probems, look for a tiny usually yellow flashing light and a tiny usually solid green light at the back of the Ooma Telo, at the Internet port. If you don't see these light, the Internet signal isn't getting to the Ooma Telo.

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