I have a Motorola cable modem. It's just a modem, not a router. So I have been using an Apple Airport wireless router for years with no trouble. This doesn't leave many options for setting up the Ooma though, so I bought the wireless dongle. I have plugged the Ooma directly into the modem (ethernet cord from modem to the To Internet port on back of Ooma) and it goes through the motions of setup, but I have no dial tone.
I also can't set up the wireless dongle. I turn off the wireless connection on my laptop, connect the ethernet cable from laptop to Ooma, and try to access the setup at 172.27.35.1. Ooma refuses the connection.
I've tried everything I can think of and I'm pretty much ready to return everything and give up. Can anyone help me get this thing set up?
Since you have the Ooma Telo Air dongle, perhaps, you can go directly to the wireless setup: viewtopic.php?f=6&t=12533&start=10#p88176