Need extra help installing your Ooma Hub or Telo system? Let us know.
#86896 by lbmofo
Wed Sep 07, 2011 2:58 pm
Once you've activated your Ooma device on

Plug your Ooma's "To Internet" port (called "Modem" port on the older Hub hardware) into a router LAN port. Plug a phone into Ooma's "phone" port. Power up your Ooma. Wait until your Ooma comes online - all blue.

At this point, everything should be operational; phone(s) connected to Ooma's "phone" port should work like a champ.

More things to do if you want your setup to be optimal:

  • Connect a (wifi turned-off) computer to Ooma's "Home Network" port (called "Home" port on Hub) using ethernet cable.
  • Do the "Change the Ooma setting to Use Built in INTERNET Port MAC Address or Modem Port MAC Address" portion of this post: viewtopic.php?t=9536#p66155 But don't need to power cycle all devices after "Update."
  • Disable QoS: within page, select "Advanced" on the navigation menu and look for the "Quality of Service" section on the page. Set both Upstream Internet Speed & Downstream Internet Speed boxes to 0 (and Update).
  • Setup port forwarding rule within Ooma setup page so you can access without having to connect your computer to the "Home Network" port ("Home" port on Hub) in the future. viewtopic.php?t=11921#p83732
  • Leave your Ooma's "Home Network" port empty; don't connect any computer or anything else to it.
  • Get to your router setup page and configure QoS for your Ooma device (have router give your Ooma high priority); need to consult your router manual for this one (either based on MAC address, reserved DHCP IP address, or LAN port #).
  • If you have voice quality issues, try looking at these suggestions: viewtopic.php?t=10023#p72442

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