Need extra help installing your Ooma Hub or Telo system? Let us know.
#86664 by thunderbird
Fri Sep 02, 2011 10:40 am
markpace wrote:I had to move my ooma behind my router as I have to do a lot of FTP work which I could not make work with ooma in front of the router. The problem now is I can't reach the ooma setup. I looked at my routers DHCP table and found the IP address, but when I put that in my web browser it says that IP address is not responding. Any hints & tips?

Temporarily connect a network cable from the Ooma device's Home port to a computer's wired LAN port. Temporarily turn off Wi-Fi in the computer, if Wi-Fi is turned on in the computer. Reboot the computer. Type http://172.27.35.1 in the computer browser window. The Ooma setup pages opens.
Click on the Status tab. Network>TO INTERNET port: write down the IP address that follows, for later use.
Click on the Internet tab. Go down to Connection type: and select the down arrow. Select Static IP Address.
Next go down to Static IP Address Options: and fill in the blocks following IP Address: with the IP address numbers that you wrote down previously.
Net Mask: will be 255.255.255.0
DNS Server 1: and router address blocks will be the numbers in the first three blocks that you used for Static IP Address:
In the last Block of the four blocks, add a 1.
DNS Server 2: Leave blank.
Click on Update device.

Click on the advanced tab. Go down to Port Forwarding. Click on Add New Rule. Fill in the blanks. The Start Port is 80. End Port leave blank. Type is TCP. Forward to IP Address: is 172.27.35.1 Forward to Port: is left blank. Click on Add New Rule.

Reboot the Modem, Router and Ooma device. Using a computer connected to the Router LAN or Wireless, in the browser window, type in the IP address that you recorded previously. Example: http://xxx.xxx.xxx.xxx
You should now be able to access Ooma Setup without having a computer connected to the Ooma device's Home port.

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