Motorola Surfboard modem + original Omma + Cox Cable = prob

Need extra help installing your Ooma Hub or Telo system? Let us know.
Post Reply
memills
Posts: 2
Joined: Sat Aug 27, 2011 10:37 am

Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by memills » Sat Aug 27, 2011 10:46 am

Got the orginal Oooma working the Cox Communication modem.


Removed the Cox modem.

Installed the Motorola Surfboard modem, with no luck.

Tried Ooma in between modem and wireless router, and
with Ooma after the wireless router.

No luck either way.

Also, I have now removed the new modem, re-installed the Cox modem,
and the Cox modem intermittently goes off-line now.

Any suggestions?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by thunderbird » Sat Aug 27, 2011 11:15 am

memills wrote:Got the orginal Oooma working the Cox Communication modem.

Removed the Cox modem.

Installed the Motorola Surfboard modem, with no luck.

Tried Ooma in between modem and wireless router, and
with Ooma after the wireless router.

No luck either way.

Also, I have now removed the new modem, re-installed the Cox modem,
and the Cox modem intermittently goes off-line now.

Any suggestions?
What is the model number of your Motorola Surfboard modem?

Are you using cable or DSL Internet service?

What is the name and model number of your wireless Router?

When you connected Motorola Surfboard modem-Ooma-wireless Router, did you remember to remove power from all three devices, and then repower everything?

Repower the Modem first. When the Modem is done booting, repower the Ooma device. When the Ooma device is done booting, repower the Wireless router.

memills
Posts: 2
Joined: Sat Aug 27, 2011 10:37 am

Re: Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by memills » Sat Aug 27, 2011 6:10 pm

Thanks -- did the order of installation per above. Turned off my computer Firewall.

When I open the web browser on my computer, I get this screen from Cox:

-- Call Cox:
http://install.cox.net/CDTSelfInstall/P01-splash.html
Please call 1-888-755-4269 for help with your service.
OR
If you received a Self Install Kit from Cox Communications, please call 1-888-556-1193.

...and, unable to connect to any other website.

Looks like Cox is blocking my internet connection (except to their own page).
Attachments
cox-screen.jpg
cox-screen.jpg (84.69 KiB) Viewed 3572 times

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by thunderbird » Sat Aug 27, 2011 6:21 pm

memills:
Because the computer is seeing the Modem, it looks like everything, including the Ooma device, is connecting properly. You just have to call Cox and have them setup their Internet connection to your Surfboard Modem.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by lbmofo » Sun Aug 28, 2011 11:50 am

Yes, in order for you to swap a modem, call in to the cable company so they can update your modem's MAC address.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

Image

bukzin
Posts: 52
Joined: Tue May 03, 2011 8:55 pm

Re: Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by bukzin » Fri Sep 02, 2011 9:22 pm

Does the Ooma Telo box also have a MAC number?

Might that also be a factor?

murphy
Posts: 7165
Joined: Tue Jan 27, 2009 12:49 pm
Location: Pennsylvania

Re: Motorola Surfboard modem + original Omma + Cox Cable = prob

Post by murphy » Sat Sep 03, 2011 1:33 am

bukzin wrote:Does the Ooma Telo box also have a MAC number?

Might that also be a factor?
All internet devices have MAC addresses. The Telo has two, one for the Home port (it's on the label) and one for the Internet port (it's one higher that the Home port's MAC address).

It has no bearing on registering a modem with an ISP.
Customer since January 2009
Telo with 2 Handsets, a Linx, and a Safety Phone
Telo2 with 2 Handsets and a Linx

Post Reply