Need extra help installing your Ooma Hub or Telo system? Let us know.
#86455 by memills
Sat Aug 27, 2011 10:46 am
Got the orginal Oooma working the Cox Communication modem.


Removed the Cox modem.

Installed the Motorola Surfboard modem, with no luck.

Tried Ooma in between modem and wireless router, and
with Ooma after the wireless router.

No luck either way.

Also, I have now removed the new modem, re-installed the Cox modem,
and the Cox modem intermittently goes off-line now.

Any suggestions?
#86456 by thunderbird
Sat Aug 27, 2011 11:15 am
memills wrote:Got the orginal Oooma working the Cox Communication modem.

Removed the Cox modem.

Installed the Motorola Surfboard modem, with no luck.

Tried Ooma in between modem and wireless router, and
with Ooma after the wireless router.

No luck either way.

Also, I have now removed the new modem, re-installed the Cox modem,
and the Cox modem intermittently goes off-line now.

Any suggestions?

What is the model number of your Motorola Surfboard modem?

Are you using cable or DSL Internet service?

What is the name and model number of your wireless Router?

When you connected Motorola Surfboard modem-Ooma-wireless Router, did you remember to remove power from all three devices, and then repower everything?

Repower the Modem first. When the Modem is done booting, repower the Ooma device. When the Ooma device is done booting, repower the Wireless router.
#86469 by memills
Sat Aug 27, 2011 6:10 pm
Thanks -- did the order of installation per above. Turned off my computer Firewall.

When I open the web browser on my computer, I get this screen from Cox:

-- Call Cox:
http://install.cox.net/CDTSelfInstall/P01-splash.html
Please call 1-888-755-4269 for help with your service.
OR
If you received a Self Install Kit from Cox Communications, please call 1-888-556-1193.

...and, unable to connect to any other website.

Looks like Cox is blocking my internet connection (except to their own page).
Attachments
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#86704 by murphy
Sat Sep 03, 2011 1:33 am
bukzin wrote:Does the Ooma Telo box also have a MAC number?

Might that also be a factor?

All internet devices have MAC addresses. The Telo has two, one for the Home port (it's on the label) and one for the Internet port (it's one higher that the Home port's MAC address).

It has no bearing on registering a modem with an ISP.

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