No OOMA Service

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MANIRUBY
Posts: 2
Joined: Mon Apr 13, 2009 1:24 pm

No OOMA Service

Post by MANIRUBY » Mon Apr 13, 2009 1:31 pm

Looks like service is down here in NJ also. Just spoke with customer service. Its been down since 11:30 AM today. They said its an internet outage and they are working on it.

agrinsonis
Posts: 2
Joined: Mon Apr 13, 2009 1:04 pm

Re: No OOMA Service

Post by agrinsonis » Mon Apr 13, 2009 1:33 pm

everytime i would call customer service.....BUSY SIGNAL!!

MANIRUBY
Posts: 2
Joined: Mon Apr 13, 2009 1:24 pm

Re: No OOMA Service

Post by MANIRUBY » Mon Apr 13, 2009 1:35 pm

Had same issue today..busy signal several times...been trying last 3 hours! finally got through..they need to improve phone support..

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jmassimilla
Posts: 525
Joined: Sat Feb 07, 2009 4:38 am
Location: Burlington County, South Jersey

Re: No OOMA Service

Post by jmassimilla » Mon Apr 13, 2009 2:54 pm

They have improved a great deal over the past month or so by hiring additional people. With an outage of this magnatude, you can well imagine everyone and their mother's brother is trying to call them. Cmon! Cut them a little slack!
MANIRUBY wrote:Had same issue today..busy signal several times...been trying last 3 hours! finally got through..they need to improve phone support..
Customer since Feb 2009
2 Hub/Scout
1 Telo/Handset
Lifetime Premier Subscriber

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