Ooma down?

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brik
Posts: 3
Joined: Fri Aug 19, 2011 6:53 pm

Ooma down?

Post by brik » Fri Aug 19, 2011 6:59 pm

Hey all - Weirdness. for the past few hours our Ooma Telo has been down. fast red blinky on the base and fast busy when picking up handsets. I have confirmed our network is online, Internet fine.

Only 'change' was verizon at some point recently, served the router up a new IP address after a very brief power outage. I can get to my.ooma fine. It worked earlier today.

Where do I begin to troubleshoot this?

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: Ooma down?

Post by thunderbird » Fri Aug 19, 2011 10:05 pm

brik wrote:Hey all - Weirdness. for the past few hours our Ooma Telo has been down. fast red blinky on the base and fast busy when picking up handsets. I have confirmed our network is online, Internet fine.

Only 'change' was verizon at some point recently, served the router up a new IP address after a very brief power outage. I can get to my.ooma fine. It worked earlier today.

Where do I begin to troubleshoot this?
Power off the Ooma device for fifteen minutes. This allows time for the Ooma servers to reload your Ooma profile. Then repower the Ooma device and test.

brik
Posts: 3
Joined: Fri Aug 19, 2011 6:53 pm

Re: Ooma down?

Post by brik » Sat Aug 20, 2011 4:33 pm

Still not working. Ooma "flower" is still blinking red. Can't get phones to connect. Very frustrating.

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