unable to make or receive calls

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4094195079
Posts: 2
Joined: Sat Aug 06, 2011 6:03 am

unable to make or receive calls

Post by 4094195079 » Sat Aug 06, 2011 6:09 am

I hooked my ooma hub this morning all systems are go but
no phone calls go through or can be received
what do I need to do

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: unable to make or receive calls

Post by southsound » Sat Aug 06, 2011 6:23 am

Here's a start:
- Call ooma support at 888 711-6662 and have them change your forum login to something besides your phone number
- You mentioned you connected your ooma "hub" - is is the white one (hub) or black one (Telo)
- Describe your configuration. What is plugged into what? Is your ooma before or after your router?
- If after your router, do you have your router's firewall enabled?
- Is your unit set up with a new ooma number or are you using your landline number?
- What lights (and their colors) are showing on the ooma unit?

We'll try to help once we get the additional information.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

4094195079
Posts: 2
Joined: Sat Aug 06, 2011 6:03 am

Re: unable to make or receive calls

Post by 4094195079 » Sat Aug 06, 2011 8:20 am

Ok; my phone is working now but I signed up for this "forum"
just to get help with getting my phone to work.
Anyway, the system will not allow me to change my username and I do want to change it.
How can I just unsubscribe to the forum?
Can the system administrators just do it for me?
Please help.
I already made a call to support and they were unable to help me.

thunderbird
Posts: 6388
Joined: Mon Nov 08, 2010 4:41 pm

Re: unable to make or receive calls

Post by thunderbird » Sat Aug 06, 2011 9:38 am

4094195079 wrote:Ok; my phone is working now but I signed up for this "forum"
just to get help with getting my phone to work.
Anyway, the system will not allow me to change my username and I do want to change it.
How can I just unsubscribe to the forum?
Can the system administrators just do it for me?
Please help.
I already made a call to support and they were unable to help me.
Welcome to Ooma. :D Glad to hear that your Ooma device is up and running :D

There is no need to unsuscribe from the forum. You may need to use it again. You should be able to just contact Ooma Customer support and tell them that you used your phone number as a user name by mistake. Tell them you just need to remove your Ooma phone number from your Ooma forum user name to protect yourself from unwanted phone calls. Maybe if you send an E-mail instead, and in the E-mail list the new Ooma Forum user name that you would like to use, it may work out better.

Let us know how you come out.

Customer Support
Email: support@oomacare.com
Phone: 1-888-711-OOMA (6662)
Monday-Friday 7am-7pm PST
Saturday-Sunday 8am-5pm PST

Late add: If you still can't change your Ooma Forum User Name, send and E-mail to Ooma Moderator Bobby B at memberlist.php?mode=viewprofile&u=53
Last edited by thunderbird on Sun Aug 07, 2011 4:06 pm, edited 1 time in total.

User avatar
southsound
Posts: 3519
Joined: Fri Feb 06, 2009 11:31 am
Location: Harstine Island, WA

Re: unable to make or receive calls

Post by southsound » Sat Aug 06, 2011 8:04 pm

[post removed as it referred to a troll that has been removed from the forum.]
Last edited by southsound on Mon Aug 08, 2011 1:51 pm, edited 1 time in total.
ooma customer since February 2009
VoIP hardware: 2 Telo w/3 handsets & Linx / ooma core
Total Lines: 8 / Numbers: 11 / Handsets: 20
Lifetime Premier Member
Friends don't remember what Landline Integration was or why we did it.

User avatar
lbmofo
Posts: 9337
Joined: Sun Mar 14, 2010 7:37 pm
Location: Greater Seattle
Contact:

Re: unable to make or receive calls

Post by lbmofo » Sun Aug 07, 2011 12:27 am

I was wondering why cutomer service rep is posting as regular user as well. Even replied to the first post; now gone.
Customer Since: 3/13/10
Hardware: Telo & Hub
Service: Premier 12/06/10
Verizon Port: 3/15/10 - 4/02/10
Internet: 100 Mbps/10 Mbps
Setup: SB6141/R6700/Ooma
MainStreetSHARES Ebates: get Ca$h Back when you shop online!!

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User avatar
Leeway
Posts: 933
Joined: Tue Apr 28, 2009 6:50 pm
Location: North of Milwaukee WI

Re: unable to make or receive calls

Post by Leeway » Sun Aug 07, 2011 9:15 am

Donna is scratching head following this string.

Donna :?

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: unable to make or receive calls

Post by just4fn » Sun Aug 07, 2011 3:20 pm

southsound wrote:
alwaysonfire wrote:And how are you going to offer something like annual premier with discounts? You think marketing would let a customer support person do that on a whim? Do you just hack the server and pocket the funds yourself? Something smells like a $3 bill here.[/color]
Can you answer the question? What discounts are being offered? I want a discount too!!
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

just4fn
Posts: 679
Joined: Fri Mar 06, 2009 9:46 pm
Location: The State of Washington

Re: unable to make or receive calls

Post by just4fn » Sun Aug 07, 2011 3:28 pm

I found it interesting in user edit that this statement is there: "You must confirm your current password if you wish to change it, alter your e-mail address or username". It does say in the statement you can edit your username but nowhere can you change it.
Ooma Telo, Hub.
1958 was a very good year!
No cell phone , no land line- just Ooma
all my eggs in one Ooma basket
I lied- my wife has a cell, but not me!! I like my privacy and not being attached to a phone.

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